Sunco Announces Strategic Partnership with Five9 to Elevate Customer Experience

EDMONTON, AB, February 23, 2024 – Sunco Communication and Installation, a trusted independent business telecom and managed IT systems integrator, is excited to announce a strategic partnership with Five9, the Intelligent CX Platform provider.  This collaboration marks a significant step in empowering businesses to seamlessly transition their contact centers to the cloud, unlocking the benefits for enhanced customer and agent experiences.

 

Five9 Logo

 

Through the partnership, Five9 empowers Sunco’s clients to reimagine the way they engage with customers by offering access to the Five9 Intelligent Cloud Contact Center. This cloud-native, multi-tenant, scalable, reliable, and secure customer interaction platform provides a comprehensive suite of solutions for crafting smooth customer experiences.

One of the key advantages of this collaboration is the ability to simplify operations and increase flexibility for businesses without the burden of complex upgrades and hidden costs. Sunco, as a managed telecom systems integrator, is uniquely positioned to deliver seamless integration and support for organizations looking to harness the full potential of the Five9 Intelligent CX Platform.

“We are thrilled to announce our partnership with Five9, a leader in providing innovative and practical AI, automation, and journey analytics embedded as part of their platform,” said Mike Schoenberger, CEO at Sunco. “Utilizing the advanced features of the Five9 Intelligent CX Platform, we can now provide unmatched abilities for enhancing contact center operations and ensuring outstanding experiences for both customers and agents.”

Five9, with its extensive network and proven track record, brings the power of people, technology, and partners to more than 2,500 organizations worldwide. Together with Sunco, this partnership aims to revolutionize the way businesses approach customer interactions, providing a seamless and efficient path towards digital transformation.

We are excited to partner with Sunco to help businesses accelerate their digital transformation journey,” said Chris Mitchell, Five9 Channel Sales Lead, Canada. “Sunco’s industry expertise combined with the Five9 innovative technology solutions will enable organizations to modernize their contact center operations, improve agility, and deliver superior customer experiences.”

Sunco and Five9 are excited about the opportunities this partnership presents and look forward to helping organizations thrive in the evolving landscape of customer engagement.

For more information about Five9 and its innovative offerings, please visit the Sunco website – https://sunco.ca/products/five9/.

About Sunco

Sunco Communication and Installation Ltd. is a trusted independent business telecom and managed IT systems integrator. With more than 20 years of experience helping companies of all sizes get more from their telecommunications and IT services, Sunco delivers high-quality business communications solutions with the employee-level commitment and collaborative approach every client relationship deserves.

Sunco Appoints Geoff Wilson as Vice President of Operations

Edmonton, AB, November 27, 2023 – Sunco Communication and Installation, a trusted independent business telecom and managed IT systems integrator, announces the appointment of Geoff Wilson as Vice President of Operations. This strategic move highlights Sunco’s commitment to promoting continuous growth in a dynamic industry.

Geoff Wilson - VP of Operations

Geoff Wilson, an accomplished professional with a proven track record of success, joins Sunco as a key member of the leadership team. Geoff’s responsibilities encompass leading and optimizing the operational facets of the Telecom and IT Services departments, overseeing the Project Management Office, and spearheading the company’s procurement strategies for enhanced efficiency and growth.

“With a deep understanding of the industry and a history of successful leadership, Geoff is an invaluable addition to our team. His expertise will drive operational excellence and innovation, reinforcing Sunco’s position as a trusted partner for businesses seeking advanced telecom and IT solutions,” said Mike Schoenberger, CEO of Sunco Communication and Installation.

Geoff Wilson brings a wealth of experience to his position, having held key roles in prominent organizations within the industry. His career includes significant contributions to renowned companies such as FBC, Shaw Communications, Allstream, Primus and Delphi Solutions Inc. His strategic vision aligns seamlessly with Sunco’s commitment to providing efficient solutions to meet the diverse needs of clients across various industries.

“I am excited to join Sunco at such a dynamic time in the industry. Sunco has a reputation for delivering high-quality telecom and IT solutions, and I look forward to contributing to the continued success and growth of the company,” said Geoff Wilson, newly appointed Vice President of Operations.

About Sunco

Sunco Communication and Installation Ltd. is a trusted independent business telecom and managed IT systems integrator. With more than 20 years of experience helping companies of all sizes get more from their telecommunications and IT services, Sunco delivers high-quality business communications solutions with the employee-level commitment and collaborative approach every client relationship deserves.

Sunco Launches Innovative Unified Communications Solution - Sunco Cloud

Edmonton, AB, September 1, 2023Sunco Communication and Installation, a trusted independent business telecom and managed IT systems integrator, announced today the launch of its new Unified Communications (UC) solution, Sunco Cloud, poised to redefine how small businesses approach their communication and collaboration needs.

Sunco Cloud Logo

As traditional phone systems struggle to keep up with the demands of the modern, hybrid world, Sunco Cloud aims to bridge the gap by providing accessible and cost-effective cloud-based solutions. Sunco Cloud is a fully Canadian, purpose-built solution designed specifically for small and medium-sized businesses (SMBs) in Canada. This offering seeks to empower small businesses with advanced communication tools that were once only within the reach of larger enterprises.

 

“At Sunco, we believe that every business, regardless of its size, should have access to cutting-edge communication technology that can enhance their operations and customer interactions,” stated Mike Schoenberger, CEO of Sunco Communication and Installation. “Sunco Cloud is not just a product; it’s a commitment to empowering small businesses with the tools they need to thrive in today’s competitive landscape.”

 

Sunco Cloud is designed to build trust by offering more advanced and reliable features tailored to suit the customer’s needs, giving them a more personalized experience. It offers an all-inclusive business communication package featuring dedicated Business Phones, unlimited US and Canada calling, Portal Access, UC Softphone compatibility, WebRTC Web Phone, Auto Attendant, Ring All / Hunt Group, Music on Hold, Find-me-Follow-me, Call Center Queues, Portal Fax, and Voicemail Transcription, all backed by insightful analytics and more.

 

“Sunco Cloud’s VoIP solution captures our dedication to ensuring seamless business communication. Our cloud-based system guarantees access to the phone system from anywhere, at any time, ensuring you’re never out of touch with your clients or colleagues. At Sunco, we strive to make business communications easier for our clients, and this is another opportunity for us to do so,” commented Sean Schoenberger, President of Sunco Communication and Installation.

 

For more information about Sunco Cloud and its innovative offerings, contact us at www.sunco.ca.

 

About Sunco

Sunco Communication and Installation Ltd. is a trusted independent business telecom and managed IT systems integrator. With more than 20 years of experience helping companies of all sizes get more from their telecommunications and IT services, Sunco delivers high-quality business communications solutions with the employee-level commitment and collaborative approach every client relationship deserves.

For inquiries and more information, please contact:

 

Lori Braget

Director of Marketing

P: 1.833.342.5336

E: Lori.Braget@sunco.ca

Sunco joins forces with Adaptiv Networks to revolutionize networking solutions

Toronto, ON, June 27, 2023 – Adaptiv Networks, a leading cloud-native SD-WAN-as-a-Service vendor, announced today a strategic channel partnership with Sunco Communication and Installation, a leading provider of advanced communication solutions. The partners will be exhibiting at the HITEC hospitality technology event in Toronto from June 27-29.

Adaptiv Networks logo

This strategic partnership will deliver innovative and transformative networking solutions to businesses of all sizes. With Sunco’s extensive experience in designing and implementing customized communication systems, combined with Adaptiv Networks’ cutting-edge SD-WAN technology, customers can expect enhanced performance, security, and scalability in their network infrastructure.

“We are thrilled to join forces with Adaptiv Networks to offer our clients the most advanced networking solutions available,” said Sean Schoenberger, President of Sunco. “This partnership aligns perfectly with our commitment to delivering cutting-edge technologies that enable businesses to thrive in the digital age.”

By joining forces, Sunco and Adaptiv Networks aim to revolutionize the way organizations connect and communicate in today’s rapidly evolving digital landscape. The partnership will enable businesses to leverage the power of SD-WAN technology to optimize network performance, simplify management, and reduce costs. This collaboration will also open new avenues for growth and innovation for both companies as they explore new markets and expand their customer base.

“Sunco’s extensive industry knowledge and strong customer relationships make them an ideal collaborator,” added Sebastien Tellier, Director, Channel Programs at Adaptiv Networks. “Together, we will empower businesses to embrace digital transformation and unlock the true potential of their networks.”

Meet with Adaptiv and Sunco at HITEC in Toronto, June 27-29, 2023, in the Metro Toronto Convention Centre to learn more about the benefits and competitive advantages this partnership can bring to your business. The companies will be at Booth 2332.

For more information or to schedule a meeting please visit our HITEC event page at https://go.adaptiv-networks.com/meet-us-at-hitec.

About Adaptiv Networks
Adaptiv Networks is the creator of powerful, software-defined wide-area networks (SD-WANs) for the most challenging locations requiring high availability for business-critical application traffic. Businesses rely on Adaptiv Networks’ cloud-managed SD-WAN to provide secure, high-performance, and highly reliable networking for their voice, data, and video communications needs. Adaptiv Networks serves partners and end users across the globe backed by the largest patent portfolio in the SD-WAN industry.

About Sunco Communication and Installation
Sunco Communication and Installation LTD is a trusted independent business telecom and managed IT systems integrator. With more than 20 years of experience helping companies of all sizes get more from their telecommunications and IT services, Sunco delivers high-quality business communications solutions with the employee-level commitment and collaborative approach every client relationship deserves.

Sunco Recognized as a Mitel Hospitality Specialization Partner

EDMONTON, AB, May, 2023: Every year, Mitel recognizes its Hospitality Specialization partners, and we’re pleased to announce that Sunco Communication and Installation has been named a specialist for 2023! Specialist partners are annually assessed against strict criteria from Mitel and demonstrate proven commitment to excellence in the hospitality industry. This recognition underscores Sunco’s dedication to providing top-notch solutions tailored to the unique needs of the industry.

Mitel Hospitality Specialization Partner Certificate awarded to Sunco Communication and Installation

At Sunco, we strive to make business communication easier for our clients. Aligning with Mitel, we gain access to a vast array of industry-leading tools, resources, and support, enabling us to consistently deliver exceptional results. This partnership strengthens Sunco’s ability to offer state-of-the-art communication solutions and ensures that our customers receive the highest level of service and expertise available in the market.

ASC Technologies Partners with Sunco

Holmdel, NJ, July. 11, 2022 — ASC Technologies, a worldwide leading provider of software and cloud solutions today announced a strategic partnership with Sunco Communication and Installation, a Microsoft Solution Partner offering managed IT services to improve efficiency and security for small and midmarket organizations.

Sunco is now eligible to resell ASC Technologies ASC Recording Insights platform.  A certified and native compliant call recording application within the Microsoft Teams environment.  

“We are thrilled to announce this partnership with Sunco.  For many years, Sunco has provided outstanding solutions and service to their client base.  The addition of our ASCRI recording insights platform will help boulter their already impressive catalog of products and services.” Said Brandon Barend, Vice President of North American Sales.  “We are very much looking forward to expanding our partnership.”

 “As a company, it is always our goal to provide the highest level of service and product expertise and support to our customers. We believe the ASCRI platform will enable us to meet those objectives.” Says Mike Schoenberger, Chief Executive Officer and Founder, Sunco Communication and Installation.

About Sunco Communication and Installation Ltd. 

At Sunco, our passion is to make business communication easier for our clients.

We are Canada’s most trusted independent business telecom and managed IT systems integrator, with more than 20 years of experience helping companies get more from their telecommunications and IT services. Our focus on becoming a long-term strategic partner to each of our clients is second to none.

We help clients of all sizes find areas of cost savings and performance improvement. Our experience with both the fundamental and cutting-edge of business communications and managed IT services allow us to work with businesses to determine the best solutions to support their ongoing success.  

From everyday business telecom services to implementing fully managed, customized cloud, networking and security solutions that can scale as a business grows, we help our clients identify, adopt and implement the secure, flexible, scalable and personalized services they need to succeed. And we deliver high-quality, integrated business communications and managed IT solutions with the employee-level commitment and collaborative approach every client relationship deserves. 

Find out what it’s like to work with a systems integrator that’s committed to being a strategic partner. Visit www.sunco.ca.  

About ASC Technologies:

ASC is a worldwide leading provider of software and cloud solutions in the field of omni-channel recording, quality management and analytics. Among our target groups are all companies that record and analyze their communication, especially contact centers, financial service providers, and public safety organizations. We offer solutions for recording as well as AI-based analysis and evaluation of all communications – including voice, video, screen, chats, or meetings. Communication contents are captured in an audit proof manner critical information and trends are revealed.

Our solutions can be integrated into all leading unified communications services (UC) as well as into the representative market-leading on-premise PBXs. We consider the cloud as the technology of the future: as a result, our services feature multi-tenancy and highest scalability in the cloud, too. All the same, we set great store by continuing to support on-premise installations as well as hybrid on-premise and cloud architectures. We offer our customers maximum flexibility when it comes to translating their requirements into a customized solution to allow them to go their own way to the cloud.

Headquartered in Germany, ASC is the #1 Europe-based player in its industry with subsidiaries in currently thirteen countries – Locations in the United Kingdom, France, Italy, Spain, Switzerland, Romania, Dubai, United States, Brazil, Mexico, Hong Kong, Japan, and Singapore as well as certified and experienced system integration partners represent ASC in over 60 countries. As a family-owned company with nearly 60 years’ experience in the communications field, ASC exemplifies both stability and entrepreneurship.

Sunco’s CEO, Mike Schoenberger wins the Business in Edmonton Magazine 2022 Leaders Award!

Congratulations, Mike!

 

Sunco’s President Nominated for Canada’s Entrepreneur Of The Year Award

Congratulations to our President, Sean Schoenberger!  He is a finalist for Canada’s Entrepreneur Of The Year® 2022.

We are beyond thrilled for Sean, and from all of us at Sunco – Congratulations!

Read the EY Press Release Here

Sunco Expands Client-Centric Holistic Services Approach with Acquisition of IT Managed Services Expert Isosceles Business Systems

EDMONTON, AB, April 5, 2022: Sunco Communication and Installation, one of the leading independent business systems integrators in Canada, has announced that it has acquired leading Kootenays IT service provider Isosceles Business Systems.

The acquisition will add a new range of products and services to Sunco’s suite of offerings while helping the company further expand its footprint across Western Canada. Isosceles’ full team will join Sunco as a part of the acquisition.

“This is an exciting day for Sunco, our employees and our clients as we continue to deliver on our commitment to being the most trusted partner for our customers,” says Mike Schoenberger, Chief Executive Officer and Founder, Sunco Communication and Installation. “Much like us, Isosceles has built a decades-long reputation for solution-oriented services and extensive product knowledge, and their expertise will be invaluable as we grow in areas like managed services and IT support as well as the B.C. market.”

For more than 20 years, business customers throughout Alberta, Western Canada and across the country have turned to Sunco for the premier service and support, helping them adopt the secure, flexible, scalable and personalized services they need to succeed. As a preferred partner to all of Canada’s leading business telcos, Sunco has differentiated itself as a go-to systems integrator that utilizes a collaborative approach to client engagements to identify and implement the best customized solutions possible for their business needs — often at preferred rates and with personalized, high-touch support.

Founded in 1996 Isosceles began as a high-school hobby business for founder and CEO Ryan Doehle, servicing small business customers throughout the Kootenays that required computer support and servicing. Since then, the company has expanded to locations in Fernie and Cranbrook, growing its capabilities in areas like networking and servers, hardware support, VoIP, cloud services and home and business automation. The company has become an authorized partner to many large service providers in Western Canada, including Shaw Business, Telus, Microsoft, Mitel and Bell.

“From day one our goal was to provide a higher level of service and better product expertise and support than what was available in this area of British Columbia. Nearly thirty years and countless positive client relationships later is a testament to our ability to deliver on that promise, and to constantly look for new ways to better serve our clients,” said Ryan Doehle, founder and CEO, Isosceles Business Systems Inc.

“By joining the Sunco team we are taking the next step in that evolution by drastically expanding our ability to serve our current customers and bringing new capabilities to Sunco’s customers as well,” adds Doehle. “I’m very excited for what this combination of expertise and shared dedication to client service will mean for both our current and future clients.”

Sunco has experienced significant growth over the past several years, as more clients and small businesses adapt to a digital-first or hybrid approach to working.

“The past few years have really shown businesses across Alberta, British Columbia and all of Canada the need for — and value of — a trusted telecom and IT partner that can adapt quickly to changing needs and help them solve as many business challenges as possible with one point of contact,” says Schoenberger. “With countless businesses now transitioning to workplaces that are more hybrid, remote and cloud-based than ever, having a single provider that can support their needs will be even more important as they expand their use of digital tools while needing to keep their costs and support needs manageable.”

“We’re excited to now grow into new areas that our customers have told us will help them succeed in the post-pandemic economy, while continuing to add the industry-leading level of service our customers know they can count on,” he adds.

About Sunco Communication and Installation Ltd.

Sunco is one of Canada’s leading independent business telecom solutions providers, with more than 20 years of experience helping companies of all sizes get more from their telecommunications services. From auditing telecom bill and services to help clients find areas of cost savings and performance improvement, to implementing customized solutions that can scale as their business’ grow, Sunco prides itself on its collaborative approach to business and brings employee-level commitment to every client relationship. Visit www.sunco.ca.

 

For more information please contact:

Lori Braget

Director, Marketing

Sunco Communication and Installation Ltd.

P: 1.833.342.5336

E: Lori.Braget@sunco.ca