WHAT A SUNCO SOLUTION CAN DO FOR YOU
In a professional setting such as an accounting office or law firm, flexible, scalable and completely customizable communication tools are critical. The experts at Sunco Communication & Installation have years of experience setting up office phone systems. Our size and the fact we are local is our advantage. What that means is our customers have access to all of the benefits of a big telecommunications provider without losing the personal, human touch of a family-run business. Consider us an extension of your team.
“Having a partner that will go on that journey of growth with you is imperative for us and that’s why we chose Sunco”
Imagine that your office phone rings while you are in transit to or from a client meeting. You answer on your twinned personal cell phone. While you are talking with your client, another call comes in and goes to voicemail and you immediately receive an email of the message. The length of your ongoing call is recorded and the client is billed accordingly. This is just one example of how Sunco phone solutions allow your office’s team members to be completely mobile, accessible and efficient.
Consider this scenario: you are working on a project with several team members. A client has a couple of key questions regarding a document, so you check the system (using ‘presence’ technology) to see who is free to assist. By sending a quick instant message you arrange an impromptu meeting in the boardroom. A couple of members who are offsite connect in via video call and within 30 minutes, feedback is received from the entire team and the client receives an answer. This collaboration session can be documented and stored by project, subject or person and instantly retrieved by fellow team members. Time spent can also be easily recorded for client billing purposes.
In addition to quality control, call recording and time tracking features provide seamless documentation of conversations which your business can use for reporting purposes and to track billable hours. You can even record phone calls with a secure watermark, which guarantees the accuracy of the digital recording. Digital voice call recordings can also be linked to your CRM software to ensure client records are comprehensive and complete.
Business needs change over time. Scalable systems will effectively serve you throughout all of the peaks and valleys your business experiences and you only pay for the features and services you need. Updates to your office phone system are easy to manage by your administrator from a single interface, so no more costly service calls for simple changes like password resets.
A Sunco maintenance agreement will help protect your communication investment and keep your office connected to your clients and employees.
From simple, reliable wired phones to state-of-the-art IP handsets or hybrid wired/wireless systems, Sunco will help you select the communication solution that is right for your business.
Along with traditional telephone networks, we have partnered with the major Telcos to offer SIP trunking — the latest communication technology provided over the Internet or a private network.
Choose to host your system onsite, or we can host it for you in the Cloud. Either way, you’ll enjoy the same great features.
Wireless headsets and features such as auto attendant help increase efficiency, while wireless phones allow staff members to keep in touch no matter where they are working.
With dynamic twinning, employees can answer phone calls to an office landline from any mobile device (even their personal phones).
Single number reach means that customers can call you on one number, regardless of location.
Collaborate on projects, assign tasks to any team member, schedule meetings, chat via instant message or video or annotate documents in real-time: our systems make it easy to share information, problem solve and work cohesively whether your team is in the next room or the next province.
Completely customizable and scalable phone systems mean you only pay for the features and options you need.
As your business grows, it’s easy to add new team members or offices to your network. If you need to downsize, scaling back is just as simple.
For the ultimate in scalability and flexibility, consider Sunco’s hosted solution Sunco Cloud for Business — a feature-rich system that is securely hosted in Alberta for an all-inclusive fixed monthly fee per user.
Office administrators can easily manage changes to the system including new hires, office moves, and voicemail and password resets.
Active directory integration makes it easy to auto-configure a new phone with all of your applications.
Sunco is available to provide training or answer any questions about ongoing system management. Our friendly, local support staff are always happy to help!
VoIP stands for Voice Over Internet Protocol and refers (unsurprisingly) to voice and data communication transferred over the Internet. An on-premise VoIP means that the hardware and servers needed to support your communication network live on-site, at your place of business. Cloud-based VoIP is hosted by a 3rd party provider. This can be a great solution for professional offices because there is no need for licensing, hardware or specialized staff. At Sunco, whether you choose a Cloud-based or an on-premise solution, you get the same great features.
Yes! This can be as simple as adding a direct line, using a local phone number for that area, and integrating it with your current system. Incoming calls are then easily directed to a single, centralized reception location, which can be anywhere. Combine that with the proper collaboration tools and your business will see immediate benefits in efficiency and productivity.
Our free telephone bill audit can help with that. At Sunco, we like to say that “you understand your business and we understand ours.” Our business is communications, so we understand confusing industry jargon and can decipher complicated contracts. We’ll translate your bill into language you can understand so you know exactly what you’re signed up for. Quite often our bill audits uncover unnecessary costs, and many companies have been able to reallocate these savings.
Absolutely! Sunco is here to help coordinate your move and ensure a smooth transition. Setting up in a new location is a great opportunity to review your current system and identify opportunities for system optimization. Contacting us approximately 2-3 months prior to your move date will give us plenty of time to customize, coordinate and execute a successful move plan for your small business. If you are considering switching to a fibre optic connection, you’ll need at least six months lead time. For more information about the advantages of fibre optic connections, read our blog post The Future is Fibre. Need a telecommunications moving checklist? Check out our blog post Telecommunications Moving Checklist.
18961 111 Ave NW
Edmonton, AB T5S 2X4
330 Trillium Drive, Unit G
Kitchener, Ontario, N2E 3J2
Unit 137
4950 – 106th Avenue SE
Calgary, Alberta, T2C 5E9
4915 54 St 3rd Floor 32,
Red Deer, AB T4N 2G7
20 11 Ave S, Cranbrook
BC V1C 2P1
