Telecom Managed Services

Reliable, Cost-Effective Telecom Management

Efficiently manage your telecom needs with Sunco’s expert solutions, ensuring seamless connectivity and significant cost savings.

Why Choose Sunco for Telecom Managed Services?

Streamlined Communication Systems: Simplify management and maintenance of your telecom infrastructure with Sunco’s comprehensive services.

Enjoy 24/7 emergency support to ensure your business always stays connected.

Save on labour costs with preferential pricing and waived trip charges on all projects.

Expert Support: Gain peace of mind with our team of telecom experts managing your systems and provider relationships.

Customized Solutions: Tailor our services to fit your specific business needs and ensure seamless communication.

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“Having a partner that will go on that journey of growth with you is imperative for us and that’s why we chose Sunco”

Angela Armstrong
President and founder of Prime Capital Group

20+

Years of experience

24/7

Support service

3,000+

Satisfied clients

15%

Savings found with Telco bill audits

Our Trusted Partners

Top Services

Managed Telecom Service Packages

Sunco offers 5 levels of support, from basic to fully managed, including 24/7 support, priority service, hardware warranties, and complete telecom management.

Proactive Maintenance

Ensure maximum uptime with proactive maintenance and quick hardware replacements.

Moves/Adds/Changes (MACs) Included

Simplify billing and budgeting with included MACs for dynamically staffed environments.

Extended Hardware Warranties

Benefit from extended warranties on most telecom hardware with our Fully Managed and Platinum packages.

Preferred Rates

Enjoy preferential labor rates and reduced trip charges depending on your service package.

Predictable Costs

Easily budget your telecom expenses with fixed monthly costs per user.

Full Telco Relationship Support

Let Sunco manage your telco bills and provider relationships to ensure optimal service and cost savings.

Telecom Expense Management

Reduce your administrative burden of multiple invoices by consolidating all telecom providers into a single, easy-to-manage invoice.

Priority Service

Maximize your operational efficiency thanks to our priority dispatching that ensures you receive faster service responses than non-contract clients.

Tailored Service Packages

Finding the right telecom services to match your unique business needs can be challenging.

Many packages either offer too much, increasing costs, or too little, leaving gaps in service that hinder your operations.

At Sunco Communication & Installation, we cater to diverse business requirements with 3 specific telecom managed service packages:

  • Fully Managed: Ideal for businesses needing comprehensive support.
  • Platinum: Best suited for organizations that require robust support but with fewer changes throughout the year.
  • Gold: Perfect for companies with in-house IT that need additional support.
VoIP for Business in Canada

Ensure a Crystal Clear Connection on Every Phone Line

Sunco’s telecom managed services are an intelligent way to ensure your communication systems (and ultimately your bottom line) stay healthy and robust!

Consistently Stay Up-to-Date

Updating telecommunications technology is crucial for maintaining competitive performance and market relevance. For instance, one study showed that updating telephony services led to a 3.7% increase in revenue.

However, consistently updating your technology gets time-consuming.

At Sunco Communication & Installation, we take the hassle out of staying up-to-date. Our service ensures that your telecom hardware and software are always current, without any extra effort required from your side.

You never have to worry about falling behind on technology trends or dealing with obsolete equipment.

Managed Telecom Service Packages

Sunco Managed Services can support a wide variety of businesses, from local to nationwide, Canadian to international. Consider the following levels of telecom managed services as broad examples of what Sunco is able to provide, and please don’t hesitate to contact us to discuss your organization’s specific needs:

Fully Managed

The complete telecom managed services package.

Key benefits include:

  • Front of the line priority on service tickets
  • 24/7 emergency support
  • Unlimited upgrades as required
  • Extended warranties on most hardware
  • Moves/Adds/Changes (MACs) included
  • Complete telco relationship management by Sunco’s telecom experts
  • Performance analytics, backups, and annual disaster recovery/failover testing
Platinum

The intermediate telecom managed services package. 

Key benefits include:

  • Front of the line priority on service tickets
  • 24/7 emergency support
  • One major system upgrade per year
  • Extended warranties on most hardware
Gold

The basic telecom managed services package.

Key benefits include:

  • Front of the line priority on service tickets
  • 30 minutes of remote changes per 50 users per month

Have existing employees who manage your IT/telecom systems?   Our Gold level package is a perfect adjunct to bolster your inhouse support.  Ask us for details.

Hospitality

Budget-friendly package perfectly designed to support the diverse communication needs of hotel environments.

Enterprise

Remote and on-site support for larger organizations with over 250 users.

Frequently Asked Questions

I Only Have 10 Employees. Would Sunco’s Telecom Managed Services Be Suitable for My Business?

Sunco’s telecom managed services are best suited for organizations with 20 or more employees.

That said, smaller businesses wanting to take advantage of telecom managed services can still benefit from Sunco managing their telco needs.

We have plenty of other options that will help you experience the same kind of streamlined communication and cost efficiency that you’re looking for.

Contact us today to discuss what best fits your business!

I Have Employees All Over Canada. Are Telecom Managed Services a Good Fit for Me?

Sunco’s clients are Canadian, cross-province, and multinational organizations that trust us to manage their day-to-day telecom needs.

The majority of maintenance and management can be done remotely.

Our Fully Managed Service package is best suited for businesses with multiple locations and more complex systems that demand a higher level of maintenance, upgrading and support.

If My Hardware Fails, Do You Send It Away For Repair?

Under our telecom managed services, Sunco typically replaces faulty hardware rather than sending it away for repair.

This strategy minimizes downtime and gets your operations back up quickly. We prioritize efficiency, productivity, and ensuring minimal disruptions to your workflow.

Our proactive approach also helps maintain system reliability and enhances your team’s overall performance.

Can Sunco Help Me Manage My Contract Renewal Dates for Internet Services?

You can acquire internet services from all major providers through Sunco. Doing so vastly simplifies contract negotiation/renewal and saves you money on your telecom bills.

This consolidation simplifies your telecom management, potentially reducing costs.

By choosing Sunco, you benefit from competitive pricing and the convenience of a single point of contact, saving time and money on your telecom expenses.

Do I Need to Upgrade My Phone System?

Sunco can assess your current technology and provide upgrade options if needed. Upgrades are determined based on your equipment’s age, condition, and the features you require.

We will also perform regular upgrades throughout the duration of our contract as needed.

Our Fully Managed Service package includes upgrades on an as needed basis and our Platinum package includes one major system upgrade per year.