Resources at your Fingertips

We’re proud to offer this rich menu of tools, guides and training materials all created with the sole purpose to make business communication easier for you.

Learn, train, explore, discover, question – sunco.ca is here for you 24/7.

Blog

We are passionate about integrated business communications and managed IT solutions. We look forward to sharing our knowledge and experience with you in our blog section.

Case Studies

Learn from our clients how a well-designed and supported business communication system can transform your business!

FAQs

Have a question regarding VoIP or Cloud hosting? Check out our FAQs for quick and easy access to information on a variety of communication-related topics.

Call Centre

Yes! Our call system software solutions integrate with most enterprise CRMs including Salesforce, Microsoft Dynamics, SugarCRM, Siebel, SAP and Zoho.

Call Centre

Call centre solutions automatically capture data and provide comprehensive analytics to help measure service effectiveness. Whether the customer communicates via phone, email, web chat, SMS text, fax or social media, Sunco systems allow you to track and manage the experience. This data is then easily accessible to help you design better customer service strategies.

Call Centre

Advances in technology mean that many sophisticated features are more affordable than you may think. The degree of functionality included in your system depends on your business needs and is easily scalable as your requirements change over time.

Call Centre

This depends on the systems you currently have in place to track your customer experience. Most service-oriented, customer-facing operations could benefit from having integrated systems that collect and report data to better support their customer service strategies. There are many different options available that are scalable. Sunco will fully assess your needs and recommend the most cost-effective solution for your business.

Cloud VoiceVOIP

It’s as easy as picking the phone and features you need, then plugging into your new Cloud-based network. Sunco is here to help with every step of the process, from communication design and installation to training and support. Ready to get started? Request a quote now.

Cloud VoiceVOIP

The Cloud isn’t floating around somewhere above us. Every company that offers a Cloud service has physical computer servers that store data in a central location. This allows users to access their files from any device. As an example, instead of storing photos on an external hard drive, you can now store them ‘on the Cloud’ and access them from your computer, phone or tablet at any time.

Cloud VoiceVOIP

Instead of using traditional phone lines to transmit information, Cloud communication providers host telecom applications, switching and storage on central servers and clients access their network over the Internet. This has a lot of advantages, from cheap (or free) long distance calls, to increased mobility and decreased infrastructure costs. In choosing Sunco, your data is hosted on servers right here in Alberta.

Cloud Voice

You can stay connected to your business from any device in any location. The best way to get a sense of the power of Cloud communication is to look at an example:

Imagine that your office phone rings while you are off-site. You answer on your twinned personal cell phone and the charge is covered by your company’s contract. While you are talking with your client, another call goes to voicemail and you immediately receive an email transcript of the message. The length of your ongoing call is recorded and the client is billed accordingly.

Cloud-based systems are easy, seamless, effective and less expensive.

Cloud Voice

Sunco works in partnership with Mitel and Panasonic, global leaders in business communication software, hardware, and services. Mitel desk sets are next generation IP phones with a range of high quality features including touch screens and LCD graphic displays. Sunco also supports Legacy Systems — ask us about integrating your current hardware with Cloud technology.

Cloud VoiceVOIP

A private branch exchange (PBX) is the telephone network used within a company for internal and external calls. If you’ve ever ‘dialed 9 to get out’, you’ve used a PBX. A Cloud PBX phone system is the same kind of network, hosted online (‘on the Cloud’) instead of via traditional telephone lines and cables.

Data Networking

If your data network wasn’t set up correctly, there could be a number of different problems behind the scenes, from pinched cables to inefficient data routing. Adding wiring or upgrading to a faster Internet connection could solve your problem.

Data Networking

Sunco takes security very seriously and we work with trusted partners to make sure your data systems are secure. In general, wired systems are more difficult to hack than wireless routers. Remember to change your wireless password regularly and monitor your system to protect sensitive material and ensure no one is able to use your network for illegal activities. Talk to us regarding a network health check to make sure your business is secure.

Data Networking

Does your server room or data closet look like a tangle of unlabelled cables?

Improper cabling is a common cause of workstation failure. Sunco can help by providing professionally installed data networks or by working with your company to upgrade or troubleshoot your current system. Contact us for a free estimate.

Data Networking

It’s possible your data switches aren’t set up correctly. If you think of your data network as a series of highways, data switches act like traffic cops to direct different types of communications along different channels. Without proper switches, the signals get clogged up and interfere with each other, leading to poor call quality. Another possibility is that your Internet access is poor or your Internet connection speed is too slow.

Data Networking

Many off-the-shelf routers are not properly maintained, meaning that security updates are not completed and software becomes out-of-date. This can cause your wireless network to go offline and business grinds to a halt.  If your wireless network is routinely going down, a network health check will not only get your office running efficiently again, it will secure your system and protect your business. Request a network health check.

Emergency Phone System Support

This is most likely a problem with your telecom provider, meaning the phone lines themselves are down. We can usually do a quick test over the phone to determine if this is the case.

Emergency Phone System Support

Sunco provides 24/7 emergency support. Call us at (855) 910-7784 and leave a message in our emergency after-hours mailbox. A member of the tech support team will respond within 2 hours.

Emergency Phone System Support

Yes, we can assist. Call our support line at (855) 910-7784 and we can help you quickly identify the cause of the issue.  If we cannot solve the problem over the phone, one of our friendly technicians will gladly come to your site.

Emergency Phone System Support

Routine maintenance can help prevent system crashes and crisis situations. Sunco offers telecom managed services that support all major telecom providers and phone manufacturers. If your system is more than five years old, it might be time to think about upgrading. Not only will the system be less likely to go down, but you can take advantage of cost-effective new technologies and increased functionality.

Emergency Phone System Support

One of our techs will try to help you as much as we can over the phone. Once we understand the problem, our support team will make a visit to your site. We’ll come prepared with as much equipment as we need to get you up and running. When the crisis is over, we can offer support and advice on preventative measures and maintenance. Our goal is to create long-term partnerships to make sure our customers are getting the most from their phone systems.

Emergency Phone System Support

If your repair requires extra time or if your system needs to be replaced, we can provide a temporary solution like a hosted phone system to keep disruption at a minimum. Temporary solutions are usually in place within a day and we have the stock to provide system upgrades and replacements as fast as possible.

Healthcare

Wireless technology has dramatically changed communication in general, but there are lots of benefits specific to the healthcare industry. From hands-free devices that allow practitioners to communicate while maintaining appropriate infection control to custom-designed notification systems — such as WanderGuard® — that notify staff when a patient leaves his or her room, there is a lot of new functionality available to help healthcare teams deliver excellent patient care.

Future-Proof Your Business Communication

 Innovative telecom and IT solutions tailored for your needs.