About the Client
Operating across Western Canada’s rapidly evolving construction landscape, SDC Services has built a reputation as a trusted partner in civil construction, earthworks, and infrastructure development. Headquartered in Alberta, the company supports large scale industrial, municipal, and commercial projects that help shape the communities and industries driving regional growth. What began as a modest operation in 2014 has today grown steadily alongside regional demand. During peak construction season, as many as 150 employees work across multiple job sites, helping deliver projects in complex and fast-moving environments.
As operations expanded, communication quickly became a critical component of maintaining efficiency, reliability, and responsiveness across the business.
The Opportunity
When SDC first revisited its communications setup, the company was operating on a traditional landline phone system. While functional in earlier years, the system lacked flexibility and could not support the growing pace of the business. Calls required manual handling, transfers were inefficient, and there was no integration with internet-based services.
As the organization expanded, it became increasingly clear that the existing system would not scale with future needs. The company began looking for a modern communications solution that could support growth, introduce mobility, and improve day-to-day call handling without adding operational complexity. They were introduced to Sunco through a trusted telecom partner. Based on that recommendation and a strong initial engagement, the company moved forward with confidence, without the need for an extended vendor evaluation process.
The Solution
Sunco focused first on understanding how SDC operates and where communication could better support day-to-day workflows as the company grew. The approach prioritized trust, clear communication, and long-term alignment over short-term fixes.
Sunco worked closely with SDC to modernize its communications by implementing a VoIP phone system designed for mobility, reliability, and scalability. This transition enabled staff to stay connected beyond the office, with phones accessible remotely and integrated with mobile devices. This flexibility became critical during COVID, supporting a smooth shift to remote work while maintaining business continuity.
As the relationship developed, SDC chose to consolidate its internet and carrier services with Sunco in 2022. Consolidating services under a single provider simplified account management and strengthened the value of working with a partner already familiar with the business. The decision was driven by both convenience and confidence built through prior experience.
Over time, the partnership extended beyond implementation into ongoing support. SDC’s communication systems remained dependable, with responsiveness and attentiveness standing out as key parts of the experience.
“You don’t feel like you’re being pushed to the side or rushed. They’re always pretty attentive.”
As SDC continued to grow, having more control over its system became increasingly important. Features like managing greetings and updating phone trees independently allowed the team to work more efficiently without relying on external support for every change.
Looking ahead, SDC began planning its move to Sunco Cloud, a fully managed, cloud-based phone system designed to scale alongside the business. With centralized administration, built-in mobility, softphone capabilities, and Canadian-based support, it represents the next step in supporting continued growth with simplicity and reliability.
The Outcome
Sustainable Developments now operates with a communications system that supports the pace and scale of its work. With consistent connectivity and flexible VoIP capabilities, teams can stay connected across job sites, offices, and remote environments without disruption.
As the business has grown, the system has kept up — supporting increasing call volumes, more employees, and a broader network of vendors and customers without adding complexity.
The move toward Sunco Cloud reflects that continued growth. With a scalable, cloud-based system in place, SDC is positioned to adapt as its operations evolve, without needing to rethink its communications infrastructure.
Beyond the technology, the ongoing relationship has played an important role. Having a responsive, reliable team behind the system has made it easier to maintain continuity and plan with confidence.
“If you have a service provider that makes you feel like they actually care about you, it’s way easier to maintain that relationship.”
