AI-Powered Solution Enhances Hotel Operations and Elevates Guest and Staff Experiences 

Edmonton, Canada, 2025 — Sunco Communication and Installation, a trusted leader in business telecommunications and managed IT services with over 20 years of experience, is proud to announce the launch of AIVA®, a cutting-edge AI Virtual Assistant powered by BluIP Inc. This innovative Digital Guest Services solution is designed to transform hotel operations by optimizing front desk and PBX call handling, empowering hotel teams to deliver exceptional guest experiences while achieving operational efficiencies. 

AIVA leverages advanced automation and Artificial Intelligence (AI) to manage routine and repetitive guest inquiries, such as housekeeping and maintenance requests, directions, and general information, which typically account for over 50% of inbound calls. By automating these interactions, AIVA allows hotel staff to focus on personalized, high-value engagements that create memorable guest experiences. 

Pilot properties have reported significant improvements in staff satisfaction and a reduction in costly employee turnover, as AIVA alleviates the pressures of handling repetitive tasks. For more complex requests requiring a personal touch, AIVA intelligently routes calls to either a digital reservation agent or a live guest service agent, ensuring a seamless and human-centered approach when needed. 

Sean Schoenberger, President of Sunco Communication and Installation, shared his enthusiasm for the launch: 

“The guest experience has never been more critical to the hospitality industry, yet staffing challenges continue to place immense strain on property teams. AIVA is a game-changer, empowering hotels to deliver exceptional guest interactions while supporting staff well-being and improving bottom-line performance. We are thrilled to partner with BluIP to bring this transformative solution to our clients.” 

Drawing on their deep expertise in the hospitality industry, the Sunco team provides a hands-on approach to implementing AIVA, ensuring a seamless integration that addresses the unique needs of each hotel property. This personalized support, coupled with the innovative capabilities of AIVA, underscores Sunco’s commitment to driving meaningful results for their clients. 

For more information about AIVA, the AI Virtual Assistant, reach out to marketing@sunco.ca. 

About BluIP, Inc. 

BluIP is a global telecommunications provider and software development company offering enterprise solutions across verticals such as hospitality, healthcare, finance, and education. Their portfolio includes Cloud PBX, Cloud Contact Center, SIP Trunking, AI Virtual Agents with Automation, and Microsoft Teams integrations. To learn more, visit www.bluip.com. 

All trademarks are the property of their respective owners. 

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