Resources at your Fingertips
We’re proud to offer this rich menu of tools, guides and training materials all created with the sole purpose to make business communication easier for you.
Learn, train, explore, discover, question – sunco.ca is here for you 24/7.
Articles
We are passionate about integrated business communications and managed IT solutions. We look forward to sharing our knowledge and experience with you in our blog section.
Company News
Things get exciting around here! Keep up with the latest news at Sunco.
Case Studies
Learn from our clients how a well-designed and supported business communication system can transform your business!
FAQs
Have a question regarding VoIP or Cloud hosting? Check out our FAQs for quick and easy access to information on a variety of communication-related topics.
Depending on the size and complexity of your bill, we can usually complete an audit within two weeks (and sometimes even faster).
If you are having trouble understanding your phone bill, get in touch with us for a free bill audit. With our extensive experience in the communication industry, we’ve worked with all the major telecom carriers and understand their billing systems inside and out.
Our free bill audit can help with that. At Sunco, we like to say that “you understand your business, and we understand ours.” Our business is communication, so we know all about industry jargon and complicated contracts. We’ll translate your bill into language you can understand so you know exactly what you’re signed up for.
Unfortunately you won’t be able to solve this one on your own. Give us a call and we can help to reset the password. It’s a quick fix!
Depending on the severity of your problem, we may be able to troubleshoot it right away on the phone. If not, we can come to your place of business within one to three days. Once we are on site, repairs can take as little as one day, depending on parts and the type of repair that is necessary. If you require emergency repairs, we will do our best to help on the same day if possible.
We know how frustrating and disruptive it can be if your phone system goes down and business grinds to a halt. We offer 24/7 emergency support to get you back up and running as fast as possible. Emergency Phone System Support
We suggest you check or replace your cords, which typically eliminates static.
- Make sure the cord is securely plugged into the wall.
- Take a working phone from another office and plug it into the same outlet to check whether or not you get dial tone.
- Check for lights on the phoneset to see if it is connected to power.
- Email (service@sunco.ca) during business hours.
- Outside of business hours you can access emergency support 24/7 by calling (855) 910-7784 and leaving a message in our mailbox (a technician will get back to you within two hours).
There are several important things to consider when moving your telecom system to a new location. Leaving yourself ample time (at least six to 12 weeks) to have your telephone numbers “ported” or moved to your new premises is critical. Sunco can help with every step of the process. We have summed up this important information in our blog Telecommunications Moving Checklist.
Put the phone on speaker and see it it works. If it does, it could be a problem with your handset or cord.
This will depend on your exact business needs. At Sunco, we take the time to get to know your company and the challenges you face so we can make the best possible recommendation for your circumstances.
If the cost to repair your system is too high, or if it’s likely that a repair will only be a temporary fix, we may recommend that you upgrade to a new system. You may also be interested in the increased functionality that an upgrade would provide to your business.
We always recommend replacing your system if the ‘main system’ (also called the core unit or the Key System Unit — KSU) has failed. This is the ‘brains’ of a system, and once it fails, repairs become very difficult and expensive. Depending on the age of your system, your replacement KSU may be a refurbished unit, so there is no way to guarantee how long it will last.
Every business is different, but there are a few generic reasons why a system upgrade could be the right decision:
- New features are now available that help businesses operate more flexibly, effectively and productively.
- The world is beginning to communicate very differently, using texts, social media, video chat and more. Responding to this change will be key for everything from customer service to employee satisfaction.
- A phone system’s life is approximately five years. After that, there is an increased risk that it may go down. New systems are less likely to fail and can protect business owners from disruptive and costly emergency situations.
Yes. Nortel no longer manufactures products or offers support for its systems. Although Sunco is able to provide support for Legacy Systems including Nortel, the only equipment available will be second-hand or refurbished sets. Using these older phones also means that you can’t take advantage of new features and functionality. We recommend that our customers upgrade their Nortel systems.
By standardizing your offices into one network system you will increase your efficiency and optimize costs.
Renovations and office moves provide a great opportunity to upgrade phone systems.
However, Sunco’s technicians are able to install new systems quickly and with minimal disruption to your business operations so you can feel comfortable upgrading at any time.
By completing our free telephone bill audit, many of our customers find they have been overspending on their phone services and can upgrade their systems at no extra monthly cost. Depending on your budget and business needs, we offer a range of different product and upgrade options. Get in touch with the Sunco team to discuss the right course of action for your business.
Sunco can install structured wiring systems including data cabinets, wire management, patch panels, outlets and fibre optics. We work with Category 5/6/6e copper cable, fibre backbone cable and fibre to the desktop.
Loose connections and improperly installed cabling are often the cause of slow network speeds and patchy Internet connections. This can cause headaches in a busy office. Many of our customers opt for cabling retrofits or upgrades to eliminate these problems.
- It is more reliable and easier to troubleshoot.
- Proper labelling allows for future expansion, changes and flexibility.
- It is easy to upgrade and will be able to handle higher speeds as technology advances.
- Every outlet is certified, tested, and ready for use.
- Certified installations typically include a 25-year warranty, a major requirement for all government and financial institutions.
- Sunco’s cabling installations come with the options of extended warranty and maintenance agreements.
Cables should not be run over lights or too close to power outlets. Any installation with bends or kinks is likely to cause problems down the road. A properly installed system will follow strict regulations regarding placement of cables and be clearly labelled and tested. Proper design and installation is required to qualify for the manufacturer’s 25-year warranty.
There are two easy solutions to this common problem:
- We can integrate your phone network so the ring comes over the paging system.
- We can increase your mobility and flexibility by setting you up with wireless phones.
Innovative telecom and IT solutions tailored for your needs.