Effective communication is the key to staying agile in an increasingly competitive business landscape. For decades, a phone call was the best way to expedite communication. However, analog phone systems are falling short in this digital age. They can’t keep up with the speed and versatility that businesses now require. VoIP solutions, like Mitel cloud services, fill this gap.
| “There’s a lot that cloud-based VoIP can do that analog phones cannot – and, there’s a lot that Mitel can do that other cloud-based VoIP systems can’t.” – Mike Schoenberger, CEO, Sunco Communication & Installation |
Selecting the right VoIP phone service can seem challenging, but Mitel stands out as a top choice for business owners across industries. It offers a mix of robust features, reliability, and scalability. These qualities make Mitel a well-rounded solution for today’s dynamic business needs.
This article will look at these advantages in more detail. We’ll first take a closer look at cloud phone systems, and then we’ll dig into Mitel and why its business VoIP service stands out.
What is Cloud Communication?
Cloud communication allows you to manage your communication services over the internet. Unlike traditional landline phone systems that rely on physical hardware, cloud communication uses servers hosted online to facilitate calls, messages, and video conferencing.
During the COVID-19 pandemic, 40-50% of contact centers around the world started using cloud-based call routing. After this shift, most of these centers stayed on the cloud, even as in-person work reopened.
That’s because cloud-based office phone systems help businesses manage sudden spikes in call volumes more efficiently. They also provide features that analyze calls and respond automatically, enhancing the overall quality of customer service.
If you’re looking to make the switch, here is a quick overview of some of the pros and cons of cloud-based VoIP phone systems worth noting.
Cloud-Based Phone System: Pros and Cons
| Pros | Cons |
| You can easily add or remove lines to adapt to your business growth. | Employees may require training to make full use of advanced features. |
| You can access your phone system from anywhere with an internet connection. | The system’s performance relies heavily on a stable internet connection. |
| The system offers advanced features like auto-attendant and call analytics. | The system is susceptible to internet-based security threats (without proper cybersecurity measures). |
| Automatic system updates reduce the need for manual work. | Automatic updates may occur without your control, potentially disrupting certain workflows. |
| The system uses high-level security protocols and encryption. | Customizing the system to your specific needs may require specialized expertise. |
Why Choose a Mitel Phone System For Your Cloud Communications?
Choosing a Mitel phone system for your cloud communications offers a reliable and flexible solution for businesses of all sizes. Mitel provides high-quality voice and video calls, ensuring seamless communication within your team and with clients. The system is easy to set up and manage, making it a cost-effective choice for long-term use.
Here are some of the top benefits of Mitel cloud services.
1. Flexibility
Mitel’s cloud-based system allows you to manage your communications from anywhere with an internet connection. If you’re one of the 43% of Canadian businesses that allow remote or flexible work arrangements, this is ideal for you.
2. Scalability
With Mitel’s cloud-based business phone service, scaling your communications up or down is straightforward. Mitel makes it easy to adapt to your business’s changing needs without requiring new hardware.
3. HD Voice & Video
Mitel’s cloud-based solutions offer high-definition voice and video calls. This ensures that remote meetings and client calls maintain a professional quality. High-definition capabilities also reduce misunderstandings by making conversations clearer and more precise.
4. Robust Cybersecurity
Mitel places a high emphasis on security, ensuring that your business communications are protected. Cloud-based systems are exposed to new threats due to their internet connection, and Mitel’s solution is designed to combat those.
| What Else Should You Know About Mitel Phone Systems? |
5. User-Friendliness
Mitel systems are designed with user experience in mind. The interface is intuitive, making it easy for employees to navigate and use the system without extensive training. Features like drag-and-drop call handling and visual voicemail further simplify daily tasks.
6. Multi-Channel Communication Options
Mitel’s cloud solutions offer omnichannel customer support, integrating voice, chat, and email into a single platform. This allows your team and customers to communicate through their preferred methods.
7. AI-Powered Features
Mitel integrates AI technologies like virtual assistants and intelligent routing. AI-powered virtual assistants can handle routine queries, which frees up human agents to deal with more complex issues.
8. Customization
Mitel allows for a high degree of customization. You can add or remove features via the cloud interface, tailoring the system to fit your specific business needs. For example, you can integrate third-party apps or set up automated workflows directly from the cloud dashboard.
Work With A Mitel Platinum Reseller to Implement The Ideal VoIP Phone System
If you’re searching for a cloud-based phone system, Mitel has the ideal solution for your business. The next step is choosing the right partner for implementation. Why not go with a Mitel Platinum Reseller who can also meet your other communication needs?
Sunco Communication & Installation is the partner you’re looking for. We are a Mitel Platinum Reseller Partner with extensive expertise in various industries. Our hands-on approach ensures smooth and seamless integrations, eliminating the typical challenges you might face with direct implementations.
Reach out today to get started.
