A reliable means of communication within and outside the office is essential for any busy workplace. Mitel provides its services to more than 100 countries worldwide, including Canada. Choosing a Mitel phone system is a popular and effective way to enhance communication with confidence.

There are different communications solutions that business owners rely on. These include voice over internet protocol, or VoIP, and private branch exchange, or PBX. Mitel utilizes VoIP in order to modernize a business’s communication methods.

According to recent data, the global market for VoIP systems will grow to more than $102.5 billion by 2026.

Implementing a VoIP system is exciting, but undergoing the process of implementing the system can be challenging without the right knowledge. If you’re new to the products and services that Mitel offers, this guide will take you through the whole process of implementing Mitel’s phones in your office.

How Mitel Phone Systems Work

Mitel Phone Systems
This graphic demonstrates how their phone systems redirect calls using the internet and data centers.


How To Implement A Mitel Phone System In Your Office

1. Start by Evaluating Your Current Office Phone System

The first thing you need to do is review the modes of communication your business uses. Evaluate how your business phones handle calls and communication.

You’ll also want to make a list of the kinds of features you want your Mitel IP phone system to include. This can extend beyond in- and out-bound phone calls. For instance, Mitel can offer solutions for conference phone calls.


2. Review Your Business’s Current Network

As Mitel’s VoIP systems require constant and stable internet, it’s important to know what you’re currently working with. Check your connectivity and network speed. Before you can implement Mitel’s services, you may have to update or upgrade your network.

VoIPs may not work with every network, which is why it’s important to make sure your network is compatible.

The network speed you’ll need will vary depending on the size of your business. This is because a business with more phones may need higher speeds. Check with your service provider for any potential solutions.

Need Help Upgrading Your Business Phone System?


3. Assemble a Highly Trained Team to Tackle Your New Mitel IP Phones

Before your Mitel communications system can go live, you need a team to make sure things go smoothly. A team with the know-how to run the new system will allow you to get everyone up to speed.

While building the system, you may want to have technologically adept teammates at the helm. Make sure at least part of the team has working knowledge of your current systems. This will help make the transition a lot easier.

Your team also needs to be responsible for all the testing that will need to be done. While Mitel office phones are intuitive, you will want to confirm that there are no issues before the full rollout.

Having a team that can provide feedback is key. They will help you troubleshoot any issues, ensuring everything runs efficiently and productively before the VoIP systems go live.

Of course, making sure the team is managed well is another important aspect. You’ll want to make sure that you assign a trusted manager that can oversee the implementation. This will help to make sure that the whole team is confident in their respective roles.


4. Opt For a Phased Approach For Your Mitel Office Phones

While it may be tempting to get everything up to speed at once, a phased approach is the better option. Your team of testers will bring any issues they find to light, but they may not catch everything from the jump.

Rolling out the Mitel IP phones in phases will help you to catch any bugs before they become major issues. Small-scale phases will help to ensure that the full rollout is a success on every level.


5. Have a Proper Training Plan in Place

Like with any new system, your existing workforce will need to be trained on how to use it. From entry-level employees, all the way to upper-level management, everyone will need to be on the same page.

Employees who make phone calls to other businesses, accept calls from clients, or conduct conferences or business meetings, will all need to be trained on your new VoIP system.

Your administrative team will also need to be trained on how to manage the system. This form of unified communication will allow them to conduct a variety of tasks. This can include adding or removing present or former employees to the system, as well as understanding the call transfer system.

It’s very important that every member of your team has the proper training before the system rolls out. Different employees will need different training, so it’s good to make sure you know how everyone needs to be trained.


Why Sunco Communication and Installation Ltd For Your Mitel VoIP Implementation?

Sunco Communication and Installation Ltd is a verified resale and service partner for Mitel, meaning that you’ll get the best, most cost-effective product with reliable Mitel Platinum Partner.

Sunco offers a variety of Mitel office phone systems, meaning that you’ll have everything you need, tailored to your business. With more than 20 years in the business, it’s no wonder why more than 1600 Canadian businesses trust Sunco and its partnership with Mitel phone systems.

We’re committed to providing quality service to every client. Sunco’s staff is highly experienced. They are confident that they can guide you through implementing your new system.

As more and more businesses continue to switch to VoIP phone systems, now is the perfect time to join them.

Contact us for more information on how we help you make the most of Mitel’s systems and product lines.

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