Contact Centre Solutions
Our Cloud Based Contact Centre Solutions Will Boost Operator Productivity and Deliver a Customer-Focused Experience
On-Premise, Hosted, and Cloud Contact Centre Solutions to Keep You Online and on Budget
Match your workflows and business goals to multimedia call centre solutions that maximize operator efficiency
Why choose Sunco for contact centre solutions?
- Boost productivity with analytics that help you adjust staff levels and track success rates
- Retain talent with work from home options and flexible shifts
- Streamline communications with multichannel support options and quality assurance
- Gain visibility with real time and historical data reporting to alert you when volumes change
- Improve leads with detailed customer information seamlessly integrated into interaction records
Sunco’s contact center cloud solutions allow you to maximize call volumes, track customer engagement, and manage human resources to keep customers satisfied with your service and engaged with your products. Our cloud-hosted system means that you save money on set-up and maintenance as well as eliminate the need for physical space for your servers. Contact Sunco to get started with cloud-based contact centre solutions.
Request a quote for our contact centre solutions.
Clients That Trust Sunco for Contact Centre Cloud Solutions
Included with Sunco’s Cloud Contact Centre Solutions
Contact Centre Analytics Solutions
Get voice reporting metrics and real time data viewing. Data is collected from all points of customer contact, including:
- Web Chat
- Social Media
With reporting notifications, you can get crucial updates about your contact centre without having to constantly watch your metrics.
A cloud-based system enables teleworkers to log in from anywhere, eliminating the need for expensive office space. Among the benefits of a remote contact centre are:
- Talent Retention
- Cost Savings
- Network Scalability
Regardless of location, remote call centre agents always remain connected with access to all tracking and recording features.
Live call and screen recording simultaneously captures what is occurring on the agent’s screen during a phone call. Call monitoring enables:
- Live Listening
- Remote Training
- Whisper Coaching
Call and screen monitoring allows a supervisor to measure, grade and evaluate an agent’s performance and activity with ease.
Keep up with Customers
Our call system software integrates with most enterprise CRMs including:
- Microsoft Dynamics
With only a few clicks, operators have access to a comprehensive client profile where they can view important information including previous purchases or interactions, demographics, contact details, call logs and chat transcripts.
Ongoing Service and Support
Cloud contact centre solutions from Sunco save you money in more ways than one. With a contact centre from Sunco, save on:
- Setup and Deployment
- Staff Training
- Ongoing Support
- VoIP and Phone Service
Sunco’s all-in-one communications services will ensure you get more services for less than the cost of a traditional phone line.
Sunco’s Contact Centre Solutions by the Numbers
Average cost savings to our clients
Customers across Canada
Years delivering communications
Hosted Contact Centre Solutions
Leery about putting your data in the public cloud? In addition to cloud and on-premise options, Sunco can host your VoIP instance instead. Our instances are single tenant to ensure you privacy and security.
Our hosted contact centre solutions save you money on expensive hardware and software and space to put it. It also means one less point of security failure compared to a cloud service provider.
A hosted content centre allows businesses to externalize expensive parts of the customer service operation while keeping certain aspects in-house. This is a great option for operations that require compliance with data security standards.
Customers have all sorts of preferences for how they want to reach out to your company. Whether it’s by phone, email, or webchat, Sunco can integrate your communication channels, so you can keep track of customers across multiple contact points.
Improve customer satisfaction by allowing them to contact you in the most convenient way for them. Just tell Sunco what communication channels you need, and we handle procurement and installation.
Choose from a wide variety of equipment and software to optimize your call centre. Keep track of customers across channels to improve service delivery and encourage repeat business.
Your business is not a communications company. You’re a customer service company. So why should you be expected to build a communications company inside your call centre business?
With Sunco’s managed services, you don’t have to. We provide the technical, procurement, and support staff to keep your call centre running so that your teleworkers can keep making and taking calls.
Sunco’s managed services complete your call centre solutions with rapid technical support and timely upgrades.