In a world dominated by cell phones, most hotels still rely on landline phone systems. There’s a good reason for this. Landlines operate independently of power lines, so guests can always call for help even if a power line goes down. However, this doesn’t mean that hotel phone systems are doomed to stay outdated.
Cloud-based VoIP (voice-over-internet-protocol) phone systems provide this same benefit without the challenges of analog phone lines.
Although VoIP is connected to the internet, cloud or hybrid VoIP solutions offer a workaround by allowing users to access their business communication tools through mobile applications. As long as you have a mobile device with power, calls can be forwarded from the desk phone during an outage.
The question then becomes, which cloud VoIP phone system should your hotel choose? Mitel hospitality is an excellent choice for most hospitality businesses. If you’re not sure why, let’s explore what you should consider in your hotel VoIP system and how Mitel delivers.
| “Large hotels and hotel chains can’t miss out on hospitality VoIP solutions. Instant communication and scalability are essential to maintaining smooth operations.” – Mike Schoenberger, CEO, Sunco Communication & Installation |
When Should You Upgrade Your Hospitality Technology Solutions?
Switching to an efficient VoIP phone system like Mitel is a good idea anytime. However, there are a few tell tale signs that your hospitality service is in desperate need of an upgrade.
Frequent Call Drops
Experiencing frequent call drops can be frustrating for both your staff and guests. It’s also a clear indication that your current system is not up to par. By switching to VoIP, you’ll benefit from a more reliable connection.
Rising Maintenance Costs
Constant repairs and maintenance for an analog phone system can drain your resources. VoIP systems are more cost-effective and require minimal upkeep. This gives you significant savings on both time and money.
Limited Scalability
As your hospitality business grows, so should your phone system. If adding new lines or extensions is a hassle, it’s a sign you need an upgrade. VoIP systems are designed to scale with ease.
What Should All Hospitality Communications Solutions Provide?
Once you’ve decided to upgrade, you’ll have a lot of choices to assess. These are some of the features you may want to consider in your hospitality solution.
Advanced Call Features
Advanced features such as call forwarding, voicemail-to-email, and multi-line support are vital. They not only improve guest satisfaction but also boost staff efficiency.
Mobile Integration
Your VoIP system should allow for integration with mobile devices. This lets staff stay connected on the go and enhances guest services with convenient features like mobile check-ins.
Call Analytics & Reporting
Detailed call analytics can provide insights into call patterns. This helps management optimize staffing during peak times and improve overall communication efficiency.
HD Voice Quality
Crystal-clear voice quality ensures that both staff and guests can communicate without any misunderstandings. This both prevents workflow bottlenecks and enhances the overall guest experience.
Why is Mitel The Ideal Hotel Phone System?
Mitel offers cloud-based VoIP solutions designed specifically for hotels and cruise lines. This means that they are ideally catered to the industry’s unique needs. Their system is both scalable and customizable. This means that you can optimize costs by paying only for the features you need for your specific business and easily scale up with growth.
| Learn More About How You Can Improve Your Phone System |
Mitel’s main focus for hotel phone systems is also yours, enhancing guest experiences. All of their communications systems emphasize productive staff and quick guest service.
For instance, imagine a guest at the poolside orders a cocktail. With Mitel’s mobility solution, the pool attendant doesn’t need to walk to the bar. A quick message through the system ensures the drink is prepared and ready to be served.
This quick flow of information between staff members is especially important to large hotels. Requests for housekeeping, maintenance, or the kitchen can be instantly relayed even if they are far away.
What Other Business Communication Tools Should Hotel Management Use?
Phone systems are one of many communication tools that your business should use. Here are other tools and services you should consider.
| Tool | What It Is | Why You Need It |
| Unified Communications | A platform that consolidates various communication devices such as digital SIP phones, DECT phones, and mobile devices. | Streamlines hotel communication infrastructure and prepares for future technological advancements. |
| Infrastructure Disaster Recovery | Measures to ensure system reliability and continuity in case of disruptions. | Ensures the hotel’s ability to operate without interruptions, safeguarding guest experience and hotel operations. |
| Managed IT Services | Comprehensive management of a hotel’s IT system, including day-to-day IT support. | Ensures smooth hotel operations, reduces IT-related disruptions, and helps hotel staff stay focused on guest services. |
| Cloud Services | Hosting and allowing staff to access hotel data and applications over the internet, rather than on local servers. | Offers scalability, consistent data access for hotel chains, and cost savings on IT infrastructure. |
Meet Your Complete Hospitality Industry Technology Provider
If it sounds like a hotel VoIP solution from Mitel is ideal for your business, your next step is to implement it. Wouldn’t it be great to find a Mitel reseller who can also help with your other hospitality communication needs?
Sunco Communication & Installation can be that provider. We’re a dedicated Mitel Platinum Reseller Partner and Hospitality Specialization Partner for 2023 and managed IT service provider who knows the hospitality industry inside out. Our hands-on approach helps ensure a seamless integration without the typical challenges of direct implementations.
Moreover, Sunco’s dedicated support and maintenance services ensure that you have a continuous partner, long after the initial setup. We’re also one of Mitel’s Hospitality Specialization Partner for 2023. That means you know that we’ll know exactly what your hospitality business needs!
So, what are you waiting for? Get in touch with Sunco today to bring all that Mitel has to offer to your hotel business.
