VoIP, or ‘voice over internet protocol’, is the conversion of voice signals to data that is transmitted over a computer network and/or the internet. VoIP is becoming the phone solution of choice for organizations wanting the freedom to communicate anywhere, anytime from any device.
Functionality, productivity and mobility – all for less money – that’s the power of VoIP.
Sunco is your Trusted VoIP Phone System Provider
Sunco partners with the best VoIP phone system and VoIP phone equipment providers in the business, and pride ourselves on knowing every aspect of this incredible technology. Lean into our years of experience and knowledge to help you determine the best VoIP solution for your business and start enjoying both the benefits and savings. We’re committed to making business communication easier for you!
Why VoIP for Business Communications?
VoIP is mobile
VoIP empowers your staff with tools to work at home, in the office or in the field. With single number reach, for example, your direct line will ring any device you choose – your desk set, cell phone or soft phone. Your VoIP desk phone is also mobile. Simply unplug, move to a new location, connect to power and a network and you’re back in business!
VoIP is flexible
No matter what size your business, no matter how far apart your locations and staff may be, no matter if your employees are stationary or highly mobile, VoIP can integrate and connect your business with a single, unified solution.
VoIP is feature-rich
Benefit from incredible productivity tools like audio and video conferencing, call recording, GPS integration, single number reach, instant messaging, mobile twinning, integration to third-party applications like Microsoft Office 365 and CRMs and so much more.
VoIP is cost-effective
With VoIP, voice signals are transmitted over a data network which is inherently less expensive to manage and maintain than the costly infrastructure associated with traditional analog systems. VoIP also simplifies the deployment process, a plus for businesses with multiple locations.
VoIP is scalable
Regardless of how your business grows, VoIP will help you keep up with far less effort and cost over traditional analog systems.
VoIP is compatible
VoIP works and integrates with traditional analog or digital telephone lines and telephone sets. It plays nice with internet-based productivity apps, including Microsoft Office 365, CRMs such as Salesforce, and can incorporate call center, call recording, and collaboration functionality. VoIP also seamlessly integrates with all wireless mobility providers.
VoIP is market visibility
VoIP enables your business to procure phone numbers in other cities, giving you a presence in another market without an actual physical location.
Free Telecom Bill Audit
Let us uncover cost savings to help your business convert to VoIP and other value-added IP services.Discover the savings
“Our outdated phone system was costing us time and money. With Sunco's full VoIP solution, we enjoy incredible features and functionality and a 30-40% reduction in our overall telecom costs! VoIP was the way to go for our business.”Barry Dutchak, Great West Newspapers
Types of VoIP Phone Systems
On-premise VoIP Phone System
- On-premise VoIP is a capital expenditure involving the purchase or lease of all of the required equipment.
- Every piece of necessary hardware and software is installed at your location.
- Your IT department and telecom provider will oversee and arrange maintenance, upgrades, support, and overall configuration.
- On-premise is also referred to as UC or private cloud.
Hosted VoIP Phone System
- Hosted VoIP is in the cloud, hosted and serviced by a provider like Sunco that specializes in hosted VoIP systems.
- It is considered an operational expenditure.
- Hosted VoIP features greater redundancy and resiliency features than on-premise VoIP, with multiple levels of failover, should the need arise.
- Hosted VoIP solutions are kept up-to-date and in pristine working order by your VoIP provider and can be tailored to your specific industry, such as hotel communications for example.
Hybrid VoIP solutions that combine features of both on-premise and hosted VoIP phone systems are also available, but due to their complexity, expert design and implementation are a must.
Whether it is an on-premise, hosted or hybrid VoIP solution, Sunco utilizes specialized hardware and software from leading manufacturers such as Phonesuite and Mitel.
Key considerations for your VoIP business phone system
✔ High-quality internet service
Since the internet forms the backbone of VoIP, your business will need a fast, reliable connection to maximize uptime and ensure voice quality. A fiber connection is best, though there are options if this is not feasible. Talk to a member of the Sunco team for more information on our family of internet services that can give you the speeds, reliability and resiliency VoIP craves.
✔ CRTC compliant provider
When considering a hosted VoIP solution, it is critical that your provider is registered with the CRTC (Canadian Radio-television and Telecommunications Commission). The CRTC protects consumers by ensuring telecom providers adhere to strict standards, especially in regards to 9-1-1 emergency services.
✔ Experienced partner
VoIP is a hot commodity in business communication, and pop-up VoIP providers are becoming commonplace. Ensure your provider has longevity and possesses an experienced team and track record to support your needs. Remember – not all VoIP systems/services are created equal, and expert advice is a must to protect your investment. Be wary of international providers who promote rock-bottom pricing. If it sounds too good to be true, it usually is – especially in the world of business VoIP solutions.