Sunco Named Official Technology Partner of the OHL Priority Selection
Ontario, ON, June 4, 2026 — Sunco Communication and Installation has been named the Official Technology Partner of the Ontario Hockey League (OHL) Priority Selection, taking on the role of powering one of the most important dates on the League calendar with the connectivity and IT infrastructure required to support the live event. Taking place […]
IVR Fatigue Is Real. Here’s What Contact Centres Are Doing
Despite the rise of digital self-service, phone support remains one of the most relied-upon channels in customer experience. When an issue is urgent, complex, or emotional, most customers still pick up the phone. That means the voice channel is not just a legacy touchpoint but is often the moment that determines how a customer feels […]
Celebrating 25 Years of Culture-Driven Success at Sunco
By Leanne Klein, HR Generalist at Sunco Communication & Installation Introduction This year marks a major milestone for Sunco — 25 years of serving customers, growing our team, and evolving as a business. As Sunco’s HR Generalist, I have seen firsthand how our achievements are rooted in something deeper: our culture. It’s the heartbeat of […]
10 phone system features that can boost your business
Today’s business phone systems do more than answer calls from customers, partners and suppliers. Loaded with the right features, they’re strategic engines for improving customer experience and operational agility. But which features deliver the highest value for business? Here are our top 10 picks to consider. Today’s business phone systems do more than answer calls […]
The Power of Hybrid Cloud and AI in Modern Business Communications
The landscape of business communications is experiencing a revolutionary transformation. As Canadian organizations navigate an increasingly digital world, the convergence of hybrid cloud infrastructure and artificial intelligence is reshaping how we connect, collaborate, and conduct business. This powerful combination isn’t just a technological trend—it’s becoming essential for companies that want to remain competitive while meeting […]
How SIP Trunking Helps Multi-Location Businesses Stay Connected
In today’s competitive business landscape, staying connected across multiple locations isn’t just important; it’s essential for success. Whether you’re managing retail chains, professional service offices, or manufacturing facilities across Canada, maintaining seamless communication can make or break your operations. The Connectivity Challenge for Multi-Location Businesses Managing communications across multiple business locations presents unique challenges that […]
Understanding SIP Trunking and its Importance in Hospitality
Delivering exceptional guest experiences while maintaining operational efficiency is essential in today’s competitive hospitality landscape. Modern hotels and resorts across Canada are increasingly turning to advanced communication solutions to meet these demands. One technology that’s revolutionizing how hospitality businesses communicate is SIP trunking—a flexible, cost-effective alternative to traditional phone systems that can transform your property’s […]
Why Move to Subscription-Based Communication?
In today’s rapidly evolving business landscape, companies are increasingly transitioning to subscription-based communication models. This shift offers numerous advantages, from cost savings to enhanced flexibility. In this article, we’ll explore the key reasons behind this trend and how it can benefit your organization. The Shift to Subscription-Based Communication: An Overview Traditionally, businesses invested heavily in […]
The Benefits of Unified Messaging for Businesses
In business, speed and efficiency are everything. The way you handle customer interactions, collaborate with teams, and manage communications in real time can make or break a deal. Unified Messaging simplifies communication by combining email, voicemail, SMS, and instant messaging into one platform. This approach helps businesses stay organized, improve response times, and work smarter. […]
Uninterrupted Communication: The Importance of Failover Options
For most modern businesses, communication systems are at the heart of the operation. Just a moment of downtime can greatly affect efficiency, profit, and even brand reputation. This is why having strong failover options are essential to reliable communications solutions for your business. What are Failover Options? We know that technology is prone to interruptions. […]
