What is the best business phone system for a remote or hybrid team?
A cloud-based VoIP system with a softphone app on every laptop and phone is the standard answer in 2026. It works anywhere there is an internet connection, costs less than traditional landlines, and gives every employee one business number that rings on their desk phone, laptop, and mobile device at the same time. For a […]
What is VoIP, and is it really cheaper than landlines?
VoIP means making calls over your internet connection instead of a traditional phone line. For most Canadian businesses it runs 30 to 60 percent cheaper than legacy phone systems, and it includes features like voicemail to email, call recording, and texting that landlines cannot do. Key Takeaways VoIP runs 30 to 60 percent cheaper than […]
In-House IT vs. Outsourced IT: Which Is Better for My Business?
Quick Answer: For most Canadian businesses under 75 employees, outsourced IT through an MSP costs less and provides broader coverage than hiring one or two internal IT staff. For most Canadian businesses with fewer than 75 employees, outsourcing IT costs less, provides broader coverage, and reduces security risk compared to hiring one or two internal […]
Sunco Named Official Technology Partner of the OHL Priority Selection
Ontario, ON, June 4, 2026 — Sunco Communication and Installation has been named the Official Technology Partner of the Ontario Hockey League (OHL) Priority Selection, taking on the role of powering one of the most important dates on the League calendar with the connectivity and IT infrastructure required to support the live event. Taking place […]
IVR Fatigue Is Real. Here’s What Contact Centres Are Doing
Despite the rise of digital self-service, phone support remains one of the most relied-upon channels in customer experience. When an issue is urgent, complex, or emotional, most customers still pick up the phone. That means the voice channel is not just a legacy touchpoint but is often the moment that determines how a customer feels […]
Celebrating 25 Years of Culture-Driven Success at Sunco
By Leanne Klein, HR Generalist at Sunco Communication & Installation Introduction This year marks a major milestone for Sunco — 25 years of serving customers, growing our team, and evolving as a business. As Sunco’s HR Generalist, I have seen firsthand how our achievements are rooted in something deeper: our culture. It’s the heartbeat of […]
10 phone system features that can boost your business
Today’s business phone systems do more than answer calls from customers, partners and suppliers. Loaded with the right features, they’re strategic engines for improving customer experience and operational agility. But which features deliver the highest value for business? Here are our top 10 picks to consider. Today’s business phone systems do more than answer calls […]
The Power of Hybrid Cloud and AI in Modern Business Communications
The landscape of business communications is experiencing a revolutionary transformation. As Canadian organizations navigate an increasingly digital world, the convergence of hybrid cloud infrastructure and artificial intelligence is reshaping how we connect, collaborate, and conduct business. This powerful combination isn’t just a technological trend—it’s becoming essential for companies that want to remain competitive while meeting […]
How SIP Trunking Helps Multi-Location Businesses Stay Connected
In today’s competitive business landscape, staying connected across multiple locations isn’t just important; it’s essential for success. Whether you’re managing retail chains, professional service offices, or manufacturing facilities across Canada, maintaining seamless communication can make or break your operations. The Connectivity Challenge for Multi-Location Businesses Managing communications across multiple business locations presents unique challenges that […]
Understanding SIP Trunking and its Importance in Hospitality
Delivering exceptional guest experiences while maintaining operational efficiency is essential in today’s competitive hospitality landscape. Modern hotels and resorts across Canada are increasingly turning to advanced communication solutions to meet these demands. One technology that’s revolutionizing how hospitality businesses communicate is SIP trunking—a flexible, cost-effective alternative to traditional phone systems that can transform your property’s […]
