The Future of Business Communication: Trends to Watch in 2025
The landscape of business communication is transforming at an unprecedented pace. In 2025, businesses will need to evolve more than ever to keep up, but for a lot of modern businesses, just keeping up with the latest communication tech isn’t enough. “The future of business communication is about creating seamless, intelligent interactions that enhance both […]
VoIP vs. PBX: Which Phone System is Right for Your Business?
In today’s digital landscape, choosing the right business phone system is crucial for maintaining effective communication and operational efficiency. With traditional PBX systems competing against modern VoIP solutions, businesses face important decisions about their communication infrastructure. According to recent studies, 74% of businesses plan to switch to VoIP systems within the next three years. However, […]
Top Benefits of Cyber Security Training for Your Business
Cybersecurity threats are growing more sophisticated and frequent, posing serious risks to businesses of all sizes. In fact, 68% of data breaches involve a non-malicious human element, such as falling victim to social engineering attacks or simple human errors. This statistic underscores a crucial point: your employees could be your company’s greatest vulnerability. As Balaji […]
SIP Trunking: A Key Component in Effective Disaster Recovery and Business Continuity
In today’s digital-first business environment, unified communication is the lifeblood of your operations. However, when disaster strikes, the very systems you rely on can fail, leading to catastrophic downtime. According to FEMA, 40% of businesses never reopen after a disaster and another 25% fail within a year. This staggering statistic highlights the critical need for robust […]
Top IT Helpdesk Best Practices
The role of an IT helpdesk is crucial in ensuring smooth operations and high productivity within an organization. By implementing IT help desk best practices, you can significantly enhance efficiency and reliability. According to industry reports, downtime costs businesses an average of $5,600 per minute. This substantial financial impact underscores the importance of effective helpdesk management […]
Why Canadian Contact Centers Are Switching to Cloud Contact Center Solutions
Currently, 70% of Canadian call centers are using on-premise contact center technology, which means that only 30% are leveraging cloud solutions. By comparison, approximately 75% of contact centers globally use cloud-based technology. This includes 44% that are fully cloud-based and 31% that operate in a hybrid model. “Becoming a cloud-based contact center has several competitive […]
Why You Should Work With a Microsoft Solutions Partner
Canada ranks 3rd in the world for Microsoft 365 usage (the United States is 1st and the United Kingdom is 2nd). Given this volume of users, many Canadian SMBs can benefit from working with a Microsoft Solutions Partner who can optimize their M365 suite. “Any business that uses the Microsoft suite will benefit by leveraging […]
Why Choose Mitel as Your NEC Alternative?
In April 2024, NEC (Nippon Electric Company) announced that they will be discontinuing on-premise telephony services outside of Japan. The reason for this decision is because most global markets are moving to cloud-based services, which makes it not profitable for the company to sell non-cloud VoIP outside Japan. Now, many users are seeking NEC alternatives. […]
The Future of Work is with Sunco!
We are coming up on one year since Sunco Communication and Installation, one of Canada’s leading independent business telecom solution providers, and Isosceles Business Systems, a leading Kootenays IT service provider, joined forces to provide comprehensive, integrated services to serve our customer’s needs better! The acquisition now provides Managed IT Services enabling Sunco to provide […]
Phone Fraud is being STIRred & SHAKEN Up in Canada
Stop us if you’ve heard this one before… One fateful night, you’re enjoying some family time, curled up on the couch while watching a movie. Out of the blue, your phone rings. You glance at it suspiciously—you don’t usually receive calls at this hour—but the number appears normal, maybe it even has your local area […]
