Why Should Small Businesses Use Multi-Line Phone Systems?

   Small businesses should use multi-line phone systems to enhance their call-handling capacity and prevent potential loss of business. Since approximately 72 to 80% of callers will hang up without leaving a voicemail if their call isn’t answered, having a system that can handle multiple calls simultaneously reduces the risk of missing important calls. […]

What Are Hybrid IP PBX Systems?

How an organization sets up its internal/external communication system dramatically impacts its ability to serve customers and maintain optimal operational efficiency. A hybrid IP PBX (Internet Protocol/Private Exchange Branch) is a leading telecom system companies can use to unify their communication infrastructure to benefit their business. When installed by an expert telecom service provider, hybrid […]

Advanced VoIP Solutions for Schools

Today, more than ever, schools need an effective communications solution. Everyone has had to adapt, but some of the most significantly affected institutions have been schools. They need a solution that works for everyone, staff, parents, and, of course, kids. Advanced VoIP solutions for schools could be just what they need.   What Are VoIP […]

Mitel Phone Systems: Quick Overview

Over the last couple of years, the world has seen a paradigm shift in the way businesses function. Alternate methods of communication, be it through a zoom call or telephone conversation, have taken precedence over actual in-person communication owing to the pandemic. And therefore, services that enable effective communication and collaboration have become the need […]

The Foundation of a Great IVR System

Sunco is partnering with internationally recognized voice talent Allison Smith to provide customers access to professionally voiced and produced IVR prompts which can help convey your all-important company brand message and impress your callers with world-class IVR prompts – affordably, and with same-day turnaround.  Allison Smith is one of the most prevalent telephony voice talents […]

What “Flavor” is Your Company’s IVR?

Sunco is partnering with internationally recognized voice talent Allison Smith to provide customers access to professionally voiced and produced IVR prompts which can help convey your all-important company brand message and impress your callers with world-class IVR prompts – affordably, and with same-day turnaround.  Allison Smith is one of the most prevalent telephony voice talents […]

Working Remotely Hardly Working?

Replace quick-fix remote work solutions with more functional remote telecommunication solutions that will sustain working remotely for the longer term. Extended work-from-home protocols have many businesses considering remote-work options for the long term or even permanently. As companies look for opportunities to reduce their physical footprint while keeping their teams safe, happy, and productive, they’re […]

How AI is Improving Business Collaboration Software

Artificial Intelligence (AI) has attracted an unfair reputation as a way to make staff redundant or less valuable. AI-based solutions can make your staff far more valuable, in fact, and allow you to help more customers while providing better service. Artificial intelligence can handle basic or repetitive work, freeing your staff up to tackle issues […]

Facts on Virtual Fax

In a world where security and privacy issues loom large – virtual fax is an unsung hero. Believe it or not, faxing is as relevant as ever, and for plenty of reasons. For one: faxes don’t contain email viruses! In many countries, faxing is still an integral communications practice for most businesses. If you operate […]

5 Signs Your Business is Ready for Telecom Managed Services

Two businessmen shaking hands after agreeing to telecom managed services

As your business evolves and adapts, so does your telecommunications system, and it demands more concentrated administration, support, and management. That is why Sunco now offers Telecom Managed Services. What are Telecom Managed Services? Sunco Telecom Managed Services provide your business with the complete and on-going telecom support it needs, including the management of data […]