Top Tips & Best Practices for Managing a Hotel Front Desk

   The importance of the front desk in a hotel cannot be overstated. Your front desk staff are responsible for every guest’s first impression of your establishment. In fact, front desk employees can impact the overall guest experience by 20%-40%. “Your hotel’s staff members need effective communication if they want to deliver the best […]

What You Need to Look For in a Hospital Phone System

   The right hospital phone system fosters seamless communication among doctors, nurses, and staff.Seamless communication is crucial for effective patient treatment, improving patient experiences, and efficient hospital operations. “In a hospital setting, the phone system is more than just a tool for communication. It’s a vital lifeline that connects various parts of the hospital, […]

Why Should Small Businesses Use Multi-Line Phone Systems?

   Small businesses should use multi-line phone systems to enhance their call-handling capacity and prevent potential loss of business. Since approximately 72 to 80% of callers will hang up without leaving a voicemail if their call isn’t answered, having a system that can handle multiple calls simultaneously reduces the risk of missing important calls. […]

Why Choose Mitel VoIP Solutions For Education?

  Schools should choose Mitel for education for its unique blend of innovation and adaptability. Whether a school requires a simple setup or a complex system, Mitel’s technology adapts to different environments. This way, every institution, regardless of size or complexity, gets a system that meets its needs. “Education is one of the best industries […]

Should You Choose Mitel for Hospitality Communications?

  In a world dominated by cell phones, most hotels still rely on landline phone systems. There’s a good reason for this. Landlines operate independently of power lines, so guests can always call for help even if a power line goes down. However, this doesn’t mean that hotel phone systems are doomed to stay outdated. […]

Small Business VoIP Integrations: Which Tools Should You Integrate & Why?

 One of the biggest benefits of a VoIP service over traditional, analog phone systems is its ability to blend with your other business software tools. However, that doesn’t mean that you need to integrate it with every single application you use. So, which integrations are best with a VoIP phone system for small businesses? […]

What’s The Best Call Queue Software For Call Center Operations?

Like businesses in any other industry, call centers have diverse needs. The practices that work for one may not be ideal for another. This can make vetting the right call queue software somewhat more challenging than it may appear upon first glance. As such, the right software for call center operations really depends on your […]

VoIP Pricing: What Are You Paying For?

“A lot of the time, you get what you pay for when it comes to VoIP – but there are ways you can be strategic to get the most bang for your buck” – Sean Schoenberger, President, Sunco Communication and Installation When you pay for a VoIP (Voice over Internet Protocol) service, you’re buying more […]