EXPERT, EXPERIENCED, EFFICIENT
Leverage our expert technical support team to help keep your business communication systems running smoothly and your staff and clients connected. No more call centre hassles or long wait times. We’re ready when you need us!
About Our Technical Support Services
Our full-service technical support services include:
- Remote maintenance
- Moves/Adds/Changes (MACs)
- Troubleshooting
- Hardware and software upgrades
- Component replacement
- System moves
- 24/7 emergency service
- Cabling services are available through one of our trusted partners
Introducing the Sunco Hub Portal
We are excited to introduce our new and improved ticketing portal: Sunco Hub. This portal is designed to provide you with greater control and new features to enhance your experience with our support services.
Key Features of Sunco Hub:
- Real-time Updates: Track ticket changes as they happen.
- Direct Communication: Communicate directly with the assigned technician for quicker responses.
- Full Access to Tickets: Review both new and past tickets easily.
How to Access Sunco Hub: To start using the Sunco Hub portal, please visit https://suncohub.myportallogin.com.
Access the Instruction Manual: Click here to download the instruction manual.
How to Place a Service Call
The fastest way to place a service call with Sunco is by emailing the details of your request to service@sunco.ca. A ticket will be auto-generated in our Connectwise system and triaged by our Technical Support staff.
You will receive an email confirmation followed by updates as your ticket progresses through our Operations department so you’re always in the know!
Expect one of our techs to begin work on your regular service ticket within 3-5 business days. If you need faster service, there will be a $200 expedite fee and it is dependent on tech availability.
Priority Technical Support
If the size or nature of your business demands quicker response times, a Telecom Managed Service package may be the answer. For a low monthly, per-user cost, service tickets will be automatically prioritized above regular service tickets. Additional benefits include extended warranty on parts, no charge 24/7 emergency support and reduced hourly labour rates.
We offer three-tiers of Managed Services packages:
- Fully Managed
- Platinum
- Gold
Contact us today to see if a Telecom Managed Service package is right for your business!
After-Hours Emergency Technical Support
If you require after-hours emergency service, please call (780)-809-1786 or 1-888-782-9357 and leave a message in our After-Hours Emergency Mailbox. Our on-call technician will return the call within two hours. Overtime labour rates will apply.
