Hospitality & Hotel Phone Systems

Whether you’re a boutique guesthouse or large luxury hotel, we offer all the hardware, phone lines, internet, and managed services you need.

Why choose Sunco for your hotel phone system?

Solutions Built for Guest Experience: Ensure guests feel valued from check-in to check-out with communications that are fast, personalized, and responsive across channels.

Cost-Effective and Scalable
Control costs with flexible systems that support both new VoIP and existing analog phones.

Fully Integrated & Scalable Systems: Our phone systems integrate with your PMS, call accounting, ticketing tools, and more—making guest service smoother, faster, and smarter.

Trusted Partners: Mitel & BluIP: We partner with award-winning providers that understand the unique demands of hospitality communications.

Speak with us






    “I would recommend Sunco based on service, knowledge, and professionalism,”

    Bill Brooks
    Director, Fairways Hotel

    20+

    Years of experience

    24/7

    Support service

    3,000+

    Satisfied clients

    15%

    Savings found with Telco bill audits

    Trusted by Hotels for Reliable VoIP Hotel Phone Systems

    SERVICES

    Featured Services For The Hospitality Industry

    Bundled Pricing

    Simplify Your Hotel's Communication Expenses

    Managing your hotel’s communication costs can be overwhelming, with multiple bills for hardware leases, phone lines, and service fees. 

    Sunco Communication & Installation streamlines this process by consolidating all your communication expenses into a single, predictable monthly payment. This approach not only simplifies billing but also reduces administrative overhead.

    Our bundled pricing includes comprehensive hospitality managed services, ensuring 24/7 reliability and exceptional service.

    Partner Relationships

    Secure Optimal Rates with a Single Point of Contact

    Many businesses overpay for services due to a lack of time to compare rates and negotiate contracts effectively. 

    Sunco acts on your behalf, leveraging our established relationships with major Canadian telecom providers—including Rogers—to negotiate the best possible terms. 

    Our meticulous contract reviews ensure your hotel benefits from the most favorable rates available.

    SIP Trunking

    Optimize Your Hotel's Communication Systems

    Operating both digital and analog phone systems can lead to inefficiencies and increased costs.

    Session Initiation Protocol or SIP trunking bridges this gap by consolidating phone numbers across various locations into a single trunk, reducing expenses and enhancing productivity with failover options. 

    This integration streamlines operations, improves reliability, and results in significant cost savings for your hotel.

    Guest Room Phones

    Enhance Guest Experience with Modern Communication Solutions

    As digital communication preferences evolve, it’s crucial for hotels to adapt. Notably, a significant portion of millennial guests prefer texting guest services over traditional methods. 

    Sunco offers advanced solutions, including guest cell phone integration alongside traditional desk sets. 

    Our team works closely with you to align your needs and budget with the latest technology, elevating your service capabilities to meet modern guest expectations.

    Hospitality Managed Services

    Comprehensive System Management for Peace of Mind

    Focusing on exceptional guest services is paramount, but maintaining reliable phone systems is equally important. 

    Sunco offers full management of your hotel’s phone system at a cost-effective monthly, per-room rate. Our services include extended warranties, priority repair dispatching, and 24/7 emergency support. 

    This proactive approach reduces labor costs and ensures your systems operate smoothly without unexpected expenses.

    Expert Advice

    Transition Seamlessly to VoIP Phone Systems

    Outdated phone systems can hinder productivity and diminish guest satisfaction. Sunco guides your property through the transition to a fully integrated VoIP solution, enhancing efficiency and guest experiences. 

    Our expertise ensures a seamless integration process, making each guest’s stay more memorable.

    By partnering with Sunco, your hotel can leverage these tailored services to enhance operational efficiency, reduce costs, and provide an exceptional experience for your guests.

    Hotel Phone System

    Mitel: Designed for Hospitality

    Mitel brings proven communications technology to thousands of hotels worldwide. Sunco is proud to be a certified Mitel Hospitality Partner—read about our badge recognition.

    Key Benefits:

    • Guest-centric communications via integration with PMS and CRM systems
    • Flexible deployment (on-premise, cloud, hybrid) with CapEx or subscription pricing
    • Operational efficiency through automated tasks and mobile tools for staff
    • Safety-first features including Mitel Revolution mass notification
    • Seamless integrations across hospitality tech stack for simplified operations

    BluIP: The AI-Powered Cloud Voice Solution

    BluIP delivers future-ready, fully managed hospitality voice systems powered by AI and backed by 99.999% uptime reliability. Built for multi-property management and next-gen guest engagement, BluIP turns communications into a strategic advantage.

    Key Benefits:

    • AIVA® AI Concierge: 24/7 virtual agent that handles guest calls instantly, with zero wait times
    • Centralized, browser-based console: Manage multiple properties and reduce complexity
    • Cloud-hosted & scalable: Minimal hardware, simple maintenance, and LTE backup
    • Advanced insights: Track caller interactions, manage workflows, and optimize performance with built-in analytics

    Easy integrations: PMS, CRM, ticketing, and reservations platforms

    Hotels Hospitality 1

    Let’s Talk Hospitality Communications

    Ready to transform your guest experience and streamline operations? Reach out to our team today.

    Customer Success: Best Western Plus Fernie

    From Best Western to luxury resorts, hospitality leaders trust Sunco to deliver scalable, integrated phone systems that support operational excellence and memorable guest stays.

    Discover how Best Western Plus Fernie simplified its communications using Mitel MiVoice and Sunco’s managed services model.

    Read the case study

    Frequently Asked Questions (FAQs):

    1) Can Sunco help with multiple hotel locations?

    Yes, we specialize in scalable solutions for hotels with multiple locations. Whether you operate properties in Alberta or in some select cities in Canada, we can standardize your hotel phone system for consistent and efficient communication. Our hotel telecom system Edmonton, Calgary, Kitchener and Cranbrook clients appreciate the simplicity and reliability we deliver across their sites

    2) Is BluIP a good fit for my mid-size hotel?

     Absolutely. BluIP is an excellent fit for hotels of all sizes, including mid-size properties. This modern hotel phone solutions–Calgary and Edmonton, Alberta-based–offers a fully managed, cloud-based approach with minimal maintenance, exceptional uptime, and robust features. Many hotels trust BluIP to enhance their guest experience

    3) What integrations are available?

     Both Mitel and BluIP seamlessly integrate with your existing systems, including PMS, CRM, ticketing, ordering, and guest engagement platforms. We customize your hotel telecom system to ensure everything works smoothly within your current tech environment.

    4) Do you offer support after installation?

    Yes. Sunco provides complete, end-to-end support. From initial setup and staff training to troubleshooting and long-term care, we’re your trusted partner. Through our Managed Services, we help keep your local hotel phone system Edmonton, Calgary, Kitchener or Cranbrook operating at peak performance.