Telecom Expense Management (TEM)

Sunco’s Telecom Expense Management (TEM) service helps businesses take control of their telecom costs, improve billing accuracy, and streamline operations.

Why choose Sunco for telecom expense management?

Cost Reduction: Identifies overcharges, optimizes contracts, and eliminates unnecessary expenses.

Operational Efficiency: Simplifies invoice processing, service ticket triage, and vendor management.

Billing Accuracy & Reconciliation: Consolidated, customized and detailed invoicing for better visibility and control.

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“Sunco was able to bring to us a system that is delivering faster speeds for less money than our MPLS network. The cost savings have been significant already.”

Robert McArthur

National IT Manager, Steel-Craft Door Products Ltd

20+

Years of experience

24/7

Support service

3,000+

Satisfied clients

15%

Savings found with Telco bill audits

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SERVICES

Managing Your Telecom Expense Processes During Transition

With our TEM Services, you can optimize telecom costs and get billing accuracy until you move into Sunco’s wholesale offerings.

Benefits

How Sunco TEM Services Can Help You

Expert Management: Our team of seasoned telecom analysts, project managers, and billing specialists handle your telecom accounts, significantly reducing costs and alleviating administrative burdens.
Multiple Product Billing: No matter how many vendors or invoices you have for various services, our TEM service provides a customized bill displayed in a format especially tailored to the client.
One Point of Contact: A single email address or phone number to contact us – whether for Telus, Rogers or any Canadian service provider, Moves/Adds/Changes (MAC) or any other query.
Comprehensive Support: Benefit from our extensive support system, ensuring all aspects of your telecom services, including crucial telecom cost reduction, are meticulously managed.

Your Edge

What Your Organization Gets

Cost Reduction: Our TEM service identifies savings opportunities, disputes overcharges, and optimizes contracts, leading to substantial cost reductions.
Operational Efficiency: We streamline invoice processing, service ticket triage, and vendor management, enhancing your organization’s operational efficiency.
Simplified Billing: Receive customized invoice breakdowns and consolidated telecom management, simplifying your billing processes.

TEM Features

Features that Set Our TEM Apart

Invoice Auditing & Dispute Resolution: We ensure billing accuracy and recover overcharges through meticulous invoice auditing and effective dispute resolution.
Vendor Contract Management: Our team handles negotiations, renewals, and consolidation of vendor contracts, ensuring favorable terms and conditions.
Telecom Service Optimization: We identify unused services and opportunities for cost-cutting, optimizing your telecom services for maximum efficiency.
Billing Accuracy & Reconciliation: Our services include reconciling invoices, auditing and optimizing telecom services, and providing bill payment services to ensure accuracy and efficiency.

How the Sunco TEM Process Works: 1. Discovery & Assessment

Managing telecom expenses begins with a thorough discovery and assessment phase. Our team obtains and audits your telecom invoices, ensuring we capture all billing details, contractual terms, and service charges. By carefully analyzing your current telecom setup, we identify billing discrepancies, uncover hidden fees, and detect opportunities for telecom cost reduction.

Beyond just reviewing invoices, we develop a customized roadmap for optimization. This includes strategies for renegotiating contracts, eliminating redundant services, and streamlining telecom operations. Our goal is to provide businesses with a clear path toward lower telecom costs, greater efficiency, and a seamless transition to Sunco’s wholesale telecom solutions when applicable.

2. Onboarding & Implementation

Once the discovery phase is complete, our onboarding and implementation process ensures a smooth transition. A dedicated Project Manager oversees the entire setup, ensuring every step is executed efficiently and in alignment with your business needs. We work closely with your team to facilitate the transition of telecom services while maintaining continuity.

Our billing specialists review your invoices to ensure accurate rebilling, aligning costs with contract terms. We also manage vendor negotiations, consolidating multiple service providers where possible to simplify telecom management. By proactively handling service consolidations and contract adjustments, we ensure you receive the most competitive pricing and service agreements.

See How Our TEM Can Benefit You

We’d love to show you how our services could benefit your company. Contact us now.

3. Ongoing Monitoring & Support

Telecom expense management is an ongoing process, and Sunco provides continuous monitoring and support to help businesses maintain control over telecom costs. Our team conducts regular invoice audits, ensuring billing accuracy and identifying further opportunities for telecom expense reduction.

With our service ticket triage, we address any billing issues or service disruptions promptly, working directly with vendors to resolve concerns. Additionally, we provide detailed reporting and account reviews, helping businesses track their savings, monitor trends, and optimize their telecom expenses over time. Our proactive approach ensures your business stays ahead of billing inconsistencies and unnecessary charges.

Frequently Asked Questions

Why buy TEM services through Sunco instead of purchasing from telcos directly?

Sunco is a wholesaler to all the major Canadian telcos. Because of this, we have the benefits of bulk buy and deliver excellent quality service.

Who Benefits from Sunco’s TEM Services?

Sunco’s Telecom Expense Management solutions are ideal for these people:

IT Managers & Finance Teams looking for accurate telecom cost tracking.
Multi-Location Businesses seeking to consolidate and manage telecom expenses efficiently.
Procurement Professionals negotiating and managing telecom vendor management contracts.
Fast-Growing Companies growing via acquisition or opening new locations.

What are the Sunco TEM Key Features?

Invoice Auditing & Dispute Resolution: Ensure billing accuracy by detecting and disputing overcharges. We analyze telecom invoices, reconcile inconsistencies, and recover unnecessary costs.
Vendor Contract Management: We handle vendor negotiations, renewals, and consolidations to secure the best rates and terms for your business.
Telecom Service Optimization: Unused services and redundant charges can add up. Our TEM services experts identify inefficiencies and recommend the best strategies to reduce costs.
Simplified Billing & Rebilling Services: Our flexible rebilling service ensures transparency and ease of payment:

What are the standard rates for Sunco’s re-billing?

The standard rates for Sunco’s re-billing are:

10% Rebill Management: Standard service tier for invoice management.
15% Rebill & Ticket Triage: Includes ticket management for service requests.
Onboarding Fee: One hour of labour per site.

What is the Criteria for Sales?

The customer MRR invoice total must be equal to, or greater than, $10,000, with a corresponding minimum monthly recurring revenue of $1,500 or more.
The client has multiple locations.
Project management labor and account administration costs are quoted at one hour per site as an onboarding fee.
Auto pay would need to be turned off on all Telco’s.
800 numbers and long-distance services are quoted at a flat fee, determined by the 3-month average identified in the sales quote.

What are the key duties in the TEM program?

Operations Director/Manager – Responsible for ticket resolution.

Project Manager – Handles client onboarding.

Telecom Expense Analysts – Maintains the portal and conducts audits.

Sales Account Manager – Leads reduction of expenses and conversion of retail to wholesale and client facing relations.

Billing Department – Issues invoices based on sales orders and collects accounts receivable from clients.

Accounts Payable – Ensures timely payment of invoices to telcos.

Take Control of Your Telecom Costs Today

Don’t let telecom expenses eat into your budget. Sunco’s Telecom Expense Management service helps businesses cut costs, improve efficiency, and simplify operations.*

*Note: Cost reductions may take 2-6 billing cycles to materialize fully.