How an organization sets up its internal/external communication system dramatically impacts its ability to serve customers and maintain optimal operational efficiency. A hybrid IP PBX (Internet Protocol/Private Exchange Branch) is a leading telecom system companies can use to unify their communication infrastructure to benefit their business.

When installed by an expert telecom service provider, hybrid IP PBX systems are instrumental in overhauling a business or organization’s internal and external communication abilities and efficiencies.


What is an IP PBX  Phone System?

Hybrid IP PBX systems, also known as a digital hybrid IP-PBX system, VoIP PBX, or IP based PBX system, combine two different telecom systems commonly used by small businesses, educational institutions, and professional offices:

  • the traditional PBX phone system and
  • VoIP technology.

When these two conventional telecom systems are combined, users have access to a specialized communication network that can handle the best features of both systems. This includes:

  • voice calls
  • video conferencing
  • digital communications
  • email tracking and support
  • call forwarding
  • voicemail

A hybrid IP PBX system is perfect for businesses that want the flexibility and features of an IP PBX system but don’t want to sacrifice functionality.


What is the Difference Between an IP and a PBX Phone System?

The main differences between a PBX phone system and an IP system are the technology used for receiving and sending communications data such as voice calls, video conferencing, and emails.

IP is Digital

IP systems are entirely digital, while hybrid IP PBX systems combine digital and analog technologies.

PBX is Analog

PBX systems use analog (landline) technology to send and receive calls. A PBX system requires a physical connection, or copper wires, to establish a connection.


How Does a Digital Hybrid IP-PBX System Work?

An IP-based PBX phone system connects PBX hardware with VoIP software and interface to create a centralized communication system that employs VoIP and traditional phone networks. The blended approach assesses and determines how to route multiple calls simultaneously.

For instance, let’s consider a busy professional office with a new hybrid IP-PBX system. Before a call comes in, the system will first determine the best route for the call’s direction before personnel is notified.

The hybrid system may first try to connect the call using VoIP; however, if no VoIP service is available or is unstable, it will connect the call using the PBX network. Once the call connection is determined, it will route to the appropriate location.

Note: How the system prioritizes its call connection preferences can be customized during the system’s setup and installation process.


Does a Hybrid IP-PBX System Require On-Site Space?

The hybrid IP-PBX network can be set up and installed on-site or be hosted on an external server maintained by a selected service provider.



What types of phones work with a digital IP-PBX system?

The digital IP-PBX works with VoIP phones, which look similar to traditional landline phones but have an Ethernet cable that plugs into the router instead of a telephone jack.


How to Setup an IP/PBX System?

A hybrid IP-PBX system installation will require some basic network components and cabling, a broadband Internet connection, and a professional telecoms service provider.


What are the Benefits of a Hybrid IP PBX phone system?

There are many benefits of using a hybrid IP-PBX system for your business.

First, hybrid IP-PBX systems are much more scalable than traditional telephone systems. They can easily be expanded to accommodate a growing business.

Second, hybrid IP-PBX systems are more flexible and offer a more comprehensive range of features than traditional telephone systems.

Third, hybrid IP-PBX systems are less expensive to maintain than traditional telephone systems.

Fourth, hybrid IP-PBX systems are easier to install and require less user training than traditional telephone systems.

Finally, hybrid IP-PBX systems offer better call quality and reliability than traditional telephone systems.



Disadvantages of an IP PBX System for Small Businesses

The downside of PBX systems generally is that they are largely unnecessary for today’s internet powered world. With digital voice options that can be called from traditional phone lines, installing a PBX system is a waste of resources.

Although major business phone manufacturers like Mitel offer PBX and hybrid IP PBX systems, Mitel IP PBX systems end up costing more than pure VoIP systems because of the cost of the phone lines and the technicians required to lay them.


Sunco Communication & Installation Ltd.: Your Trusted Systems Integrator

If you are looking for a more scalable, flexible, and less expensive telephone system for your business, then a pure VoIP system is the right choice.

A VoIP system offers various features and benefits that can save your business money and improve efficiency.

Upgrade your traditional phone lines to a VoIP solution today and see how it can benefit your business. Contact Sunco to find out how.



Featured Photo Credit: Museums Victoria

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