Can I update my CRM database with the data my call centre system is collecting?
Yes! Our call system software solutions integrate with most enterprise CRMs including Salesforce, Microsoft Dynamics, SugarCRM, Siebel, SAP and Zoho.
Is my business too small for a call centre?
This depends on the systems you currently have in place to track your customer experience. Most service-oriented, customer-facing operations could benefit from having integrated systems that collect and report data to better support their customer service strategies. There are many different options available that are scalable. Sunco will fully assess your needs and recommend the […]
Call centre technology seems very elaborate. Is it expensive?
Advances in technology mean that many sophisticated features are more affordable than you may think. The degree of functionality included in your system depends on your business needs and is easily scalable as your requirements change over time.
How can I track my customer service experience?
Call centre solutions automatically capture data and provide comprehensive analytics to help measure service effectiveness. Whether the customer communicates via phone, email, web chat, SMS text, fax or social media, Sunco systems allow you to track and manage the experience. This data is then easily accessible to help you design better customer service strategies.