Top IT Helpdesk Best Practices
The role of an IT helpdesk is crucial in ensuring smooth operations and high productivity within an organization. By implementing IT help desk best practices, you can significantly enhance efficiency and reliability. According to industry reports, downtime costs businesses an average of $5,600 per minute. This substantial financial impact underscores the importance of effective helpdesk management […]
Why Canadian Contact Centers Are Switching to Cloud Contact Center Solutions
Currently, 70% of Canadian call centers are using on-premise contact center technology, which means that only 30% are leveraging cloud solutions. By comparison, approximately 75% of contact centers globally use cloud-based technology. This includes 44% that are fully cloud-based and 31% that operate in a hybrid model. “Becoming a cloud-based contact center has several competitive […]
Why You Should Work With a Microsoft Solutions Partner
Canada ranks 3rd in the world for Microsoft 365 usage (the United States is 1st and the United Kingdom is 2nd). Given this volume of users, many Canadian SMBs can benefit from working with a Microsoft Solutions Partner who can optimize their M365 suite. “Any business that uses the Microsoft suite will benefit by leveraging […]
Why Choose Mitel as Your NEC Alternative?
In April 2024, NEC (Nippon Electric Company) announced that they will be discontinuing on-premise telephony services outside of Japan. The reason for this decision is because most global markets are moving to cloud-based services, which makes it not profitable for the company to sell non-cloud VoIP outside Japan. Now, many users are seeking NEC alternatives. […]
The Future of Work is with Sunco!
We are coming up on one year since Sunco Communication and Installation, one of Canada’s leading independent business telecom solution providers, and Isosceles Business Systems, a leading Kootenays IT service provider, joined forces to provide comprehensive, integrated services to serve our customer’s needs better! The acquisition now provides Managed IT Services enabling Sunco to provide […]
Phone Fraud is being STIRred & SHAKEN Up in Canada
Stop us if you’ve heard this one before… One fateful night, you’re enjoying some family time, curled up on the couch while watching a movie. Out of the blue, your phone rings. You glance at it suspiciously—you don’t usually receive calls at this hour—but the number appears normal, maybe it even has your local area […]
Moving Beyond Temporary Digital and Technology Solutions
If the past 18 months have taught us anything, it’s to be flexible and adaptable to change. In the blink of an eye, countless businesses around the world almost entirely switched to remote work in March 2020 — and many have yet to look back. The technological infrastructure on which these businesses relied was tested like […]
Parting the Clouds on Public vs Private Clouds for Business
Chances are you’ve heard business leaders say, “we’re moving to the cloud!” more than once lately. Organizations that were sideswiped by a once-in-a-lifetime pandemic are staging comebacks and undergoing big changes. Even though the COVID-19 crisis created uncertainty about how our future might look, it’s become clear to most organizations that it will require a […]
Creating a Change Management Plan for Business’s “New Normal”
No matter the industry, rapid technological shifts have changed the way we do business. Decade over decade, year over year, and even month over month, communication and operational processes change to take advantage of the latest software, technical expertise, automation, and more. The cutting-edge is an ever-changing boundary, and put simply, constant change is the […]
Designing a Post-Pandemic Customer Experience of the Future
The pandemic has brought no shortage of change to the world, and the shift in consumer behavior has certainly been affected. In March 2020, 88% of organizations encouraged or required their employees to work from home[1]. While many of these businesses have since returned to the office in some capacity, it is estimated that 25-30% […]
