Mitel Software Assurance

Keep your unified communications protected and receptive to the latest updates with the Mitel Software Assurance (SWA) system from Sunco.

Why choose with Sunco for Mitel Software Assurance?

Proactive Cybersecurity Protection: Regular patches and Mitel software updates safeguard your business from cyber threats.

Seamless CloudLink Access: Unlock advanced integrations with Mitel CloudLink applications for enhanced collaboration.

Business Continuity & Support: Avoid costly disruptions with expert technical support and proactive system monitoring.

Future-Proof Your Investment: Gain access to the latest software releases and feature updates.

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“I would absolutely recommend Sunco. Excellent customer service experience!”

Lynn Weed

County of Wetaskiwin No. 11

3,000+

Customers across Canada

15%

Average client cost savings

20+

Years of excellent communications services

24/7

Support service

SERVICES

What’s Included in Mitel Software Assurance?

Never miss out on crucial update to your unified communications system. Here’s a preview of what you can expect from the Mitel SWA.

Continuous Software Updates & Security Patches

Keep your Mitel communication system updated with the latest features and security enhancements.
Reduce vulnerability to cyberattacks and maintain compliance with industry security standards.

Business Continuity & Expert Support

Technical Support (Available Only with Active Subscription): Get professional assistance via web, phone, email, and video.
Hotfixes & Issue Resolution: Ensure operational stability and swift problem resolution.
Scheduled Upgrade Assistance (Premium Plan Only): Hassle-free software upgrades for uninterrupted performance.

CloudLink Integration & Advanced Applications

Mitel CloudLink: Enable seamless cloud-based applications and integrations.
Access to Cloud-Based Apps: Utilize MiTeam Meetings, MiCollab Chat, and more for enhanced collaboration.

Performance Analytics & System Optimization

Mitel Performance Analytics (MPA Plus – Premium Plan): Monitor, analyze, and optimize communication system performance.
Extended Support Coverage (Premium Plan): Gain access to a broader range of troubleshooting and service enhancements.

Cloudlink Access

Mitel’s SWA Enables integration with advanced cloud-based applications within the system. Use tools such as MiTeam Meetings and MiCollab Chat to enhance team collaboration and business communication security.

Automatic Software Updates

Keeps your Mitel system secure and up-to-date without manual intervention, reducing IT workload and ensuring compliance.

*Technical support and hotfixes are only available with an active SWA subscription

Choose the Right Mitel Software Assurance Plan

Call Sunco now for a demonstration, or to talk to one of our experts.

Mitel Software Assurance Plans

Mitel offers two SWA plans designed for different business needs.

**Technical support and hotfixes are only available with an active Software Assurance subscription.

Advantage SWA

For businesses that need regular updates and security enhancements, this plan includes:

Automatic software updates to keep your Mitel system secure.
Access to CloudLink applications like Mitel Voice Assist.
Web & phone support for issue resolution.

Premium SWA

Designed for enterprises that demand enhanced support and monitoring, this plan offers everything in Advantage SWA, plus:

24/7 critical issue response with priority ticket handling.
Mitel Performance Analytics for real-time system monitoring.
Scheduled upgrade assistance to ensure smooth transitions.

Frequently Asked Questions (FAQs)

What is Mitel Software Assurance?

Mitel Software Assurance is a subscription service that provides continuous software updates, security patches, technical support, and access to cloud applications. It ensures your Mitel communication system remains secure, up-to-date, and fully optimized.

Why do I need Mitel Software Assurance?

Without an active Software Assurance subscription, your Mitel system may become vulnerable to security threats, performance issues, and software incompatibilities. It also ensures you receive timely technical support and hotfixes.

What is the difference between Advantage SWA and Premium SWA?

Advantage SWA includes essential software updates, security patches, and access to CloudLink applications. Premium SWA adds advanced features such as Mitel Performance Analytics and scheduled upgrade assistance.

Is Mitel Software Assurance required for CloudLink applications?

Yes, an active Software Assurance subscription is necessary to access CloudLink applications and APIs, enabling seamless cloud-based communication

How can I get started with Mitel Software Assurance?

Contact Sunco today to learn more about your options and get started with a tailored Software Assurance plan that fits your business needs.