Business-grade, omnichannel customer experience platform designed to power organizations from a private cloud call center.
Constant changes in customer expectations have brought challenges to the way businesses deliver the ideal customer experience. Customers tend to check your company website before contacting you. Most customers prefer digital channels like web chat, SMS, chatbots and social media. Mitel’s MiContact Center platform is designed to give your customers the freedom to interact with you on their preferred device, while giving your team the tools to truly manage the omnichannel customer experience.
To operate a world-class customer experience center, consider implementing built-in Workflow Designers, Speech IVR, AI-powered Chatbots & Agent Assist, Interaction Recording, Quality Management, Workforce Management, Historical Reporting and Real-Time Dashboards. With full customization, providing the best omnichannel experience is easy for both you and your team.
MiContact Center is an intuitive and simple drag-and-drop interface which enables sophisticated interactive flows for all media types without complex programming requirements.
Management can easily create & manage users through the administration interface, reducing deployment time from days to minutes, without the need for IT involvement.
Your team can collaborate instantaneously to resolve customer inquiries upon first contact resulting in fewer transfers and customer call backs.
Your team will be able to manage multiple interactions on a variety of channels through a unified web-based desktop or work directly from within your CRM. Fewer applications to switch between, means greater productivity and less confusion for a quicker client response time.
18961 111 Ave NW
Edmonton, AB T5S 2X4
330 Trillium Drive, Unit G
Kitchener, Ontario, N2E 3J2
Unit 137
4950 – 106th Avenue SE
Calgary, Alberta, T2C 5E9
20 11 Ave S, Cranbrook
BC V1C 2P1
