Canadian Radio-Television and Telecommunications Commission – Accessibility Progress Report – May 2026
Introduction
This report outlines the progress made by Sunco Communication and Installation Ltd. (“Sunco”) in discussing potential implementations for compliance of accessibility with the Accessible Canada Act (“ACA”) and the Canadian Radio-Television and Telecommunications Commission’s (“CRTC”) Accessibility Reporting regulations.
The Accessible Canada Act (ACA) defines a barrier as:
“…anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice—that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.”
Feedback Process
The person at Sunco responsible for receiving feedback is the Accessibility Champion.
Feedback can be general or specific, but providing more details such as the date, the name of the webpage, application or activity involved, may make it easier for us to understand your concerns. Please note that any personal information would remain confidential unless consent is given to disclose your personal information.
Feedback can be sent by:
Accessibility Champion
Sunco Communication & Installation, 18961 111 Ave NW, Edmonton, AB T5S2X4
Telephone
1-780-809-17886 from Monday to Friday, 8:00 am to 5:00 pm (Mountain Standard Time)
Calls from outside Canada: 1-833-342-5336
HR@sunco.ca
Online Webform
Contact Us – Sunco Communication & Installation
Anonymous Feedback
Individuals providing feedback can provide personal information and contact information, but they do not have to. Please note that all feedback is anonymous and if any personal information is shared, would remain confidential unless consent is given to disclose your personal information.
Acknowledgement of Feedback
Automatic acknowledgement of receipt will be sent for feedback received by webform. Feedback provided through telephone involve direct interaction with Sunco’s VP of Operations and therefore will receive an acknowledge receipt of the feedback. For feedback received by mail, if contact information is provided, an acknowledgement letter will be mailed to the address provided.
Employee Feedback
Sunco employees will have the option to access a separate webform and telephone number, which will be linked directly on the Sunco’s intranet site. This will ensure that employee feedback is received and dealt with by the appropriate subject matter experts. Employees can remain anonymous by using the employee webform, which will not identify an employee unless they choose to submit personal information. Where an employee requests follow-up, this will also ensure that the fewest number of individuals have access to the employee’s feedback to maintain the highest level of confidentiality possible.
Feedback from other Sources
Sunco communicates with Canadians regularly in order to better understand their perspectives. It also engages with Canadians through various social media channels and valuable feedback on the accessibility. As such, to take this valuable feedback into consideration, Sunco staff will acknowledge feedback and create records of any relevant feedback received through these channels. This will ensure that this feedback is triaged and treated in a manner consistent with feedback received through traditional channels.
How Feedback will be used
Feedback will help Sunco continuously improve our accessibility efforts. Some feedback may not require a direct response or immediate follow-up, and some may highlight issues that need to be addressed right away. However, all feedback received will help Sunco develop its future accessibility plans, and it will help us know how we are progressing towards our accessibility goals. The feedback we receive will be taken into consideration when we write our accessibility progress reports, published in the years between accessibility plans.
Areas of Focus
Employment
Actions Taken: Implementation of improved hiring practices and provided training to HR personnel to ensure accessibility in employment.
Built Environment
Actions Taken: Improvement have been made to physical spaces, including accessible restrooms and clear signage to enhance accessibility for all employees and visitors.
Information and Communication Technologies (ICT)
Actions Taken: Enhancements have been made to our ICT systems to remove barriers. This includes ensuring our website and internal systems are accessible to individuals with disabilities.
Communication, Other than ICT
Actions Taken: Efforts have been made to improve communication accessibility, such as providing materials in alternative formats and offering sign language interpretation services during meetings and events.
Procurement of Goods, Services and Facilities
Actions Taken: Sunco has adopted accessible procurement practices to ensure that goods, services, and facilities procured are accessible to all employees and customers.
Future Considerations
Sunco is committed to continuing its efforts to improve accessibility, and wanted to document future considerations of initiatives:
- Further enhancing our ICT systems to ensure they remain accessible
- Regular reviewing and updating our accessibility plan based on feedback received
Contact Information
Employment: Human Resources
Built Environment: VP of Operations
Information and Communication Technologies: VP of Operations
Communications, other than ICTs:
- External and Internal Communications: VP of Operations
- Public Hearings and Processes: VP of Operations
- Decisions: VP of Operations
- Client Services: VP of Operations
- Procurement of goods, services and facilities: VP of Operations
Retention
All feedback received will be converted into a suitable digital format and will be stored in Sunco’s document management system. A filing system has been created specifically to manage feedback related to the ACA. The system has been programmed so that all records stored will be automatically retained for the required seven-year period. Feedback (except that submitted anonymously) will be sorted by source, that is, whether it was received from an employee or from an external stakeholder. The feedback will then be further categorized by the relevant areas under section 5 of the ACA. Sunco employees will also document feedback using the Sunco’s internal document management platform. These steps will allow for easier reporting at the end of each reporting cycle.
Alternative Formats
You can request an alternative format of this feedback process description in print, large print, or an electronic format that is compatible with adaptive technology by sending an email to HR@sunco.ca.
