About the Client
The City of Leduc is a forward-thinking municipality in Alberta, Canada, known for its dedication to serving residents with efficiency and care. With more than 350 phones across essential public facilities such as city hall, emergency services, and operations centers, dependable communication plays a key role in ensuring smooth day-to-day operations and quality public service.
The Opportunity
Like many municipalities with long-serving infrastructure, the City of Leduc recognized that its communication systems were due for a closer look. Their phone system had been reliable for years, but the pace of technological change and evolving service expectations meant it was time to reassess.
Rather than waiting for a critical failure or being forced into a costly overhaul, the municipality saw an opportunity to take control of its future. Leadership understood that modern communication tools are essential not just for internal coordination, but also for delivering responsive, high-quality services to the public. They wanted a partner who could work collaboratively, offer expert insights, and provide the right level of support to help them move forward with confidence.
The Approach
Sunco was introduced to the City of Leduc through an acquisition. From the beginning, the relationship was focused on partnership and support. Sunco took the time to understand the city’s priorities and offered a solution that respected their current infrastructure while opening the door to future advancements. Instead of recommending a full system replacement, Sunco introduced the concept of Mitel’s evergreen model. This allowed the city to preserve its investment while adopting a sustainable path to modernization.
The Service
Sunco’s team provided support in several impactful ways:
- Responsive Support
During a weekend service disruption, Sunco’s team stepped in quickly while the city’s internal IT resources were offline. The issue was not related to Sunco’s systems, but the team diagnosed and resolved it, demonstrating their commitment to stability and reliability. Follow-up guidance helped ensure long-term performance. - Ongoing Collaboration
Sunco established regular check-ins with the city’s IT leadership, creating a strong foundation for planning and education. These conversations led to early improvements, including a cost-effective call recording solution and greater access to Mitel experts. - Future-Ready Strategy
Through thoughtful audits and planning sessions, Sunco helped the city align its communications infrastructure with both current and long-term goals. This included exploring private cloud options, enhancing system security, and planning for future capabilities without major disruption.
The Outcome
The City of Leduc now has a clear path forward. Communications are more secure and reliable across departments, and the risk of downtime has been minimized. Their Mitel system continues to serve as a dependable foundation, enhanced by a strategy that supports growth and adaptability.
Most importantly, the city now has a trusted partner in Sunco. With ongoing support and open lines of communication, the City of Leduc is well equipped to serve residents and deliver on its commitment to excellence in municipal service, a result that reflects Sunco’s commitment to being accountable to the outcome and ensuring lasting value through every stage of the partnership.
About Sunco
Sunco is your trusted independent business telecom and managed IT systems integrator, with more than 20 years of experience helping companies of all sizes get more from their telecommunications and IT services.
From helping clients find areas of cost savings and performance improvement to implementing fully managed, customized security, networking and cloud solutions that can scale as their business grow, Sunco delivers high-quality, integrated business communications solutions with the employee-level commitment and collaborative approach every client relationship deserves.
