Resources at your Fingertips
We’re proud to offer this rich menu of tools, guides and training materials all created with the sole purpose to make business communication easier for you.
Learn, train, explore, discover, question – sunco.ca is here for you 24/7.
Articles
We are passionate about integrated business communications and managed IT solutions. We look forward to sharing our knowledge and experience with you in our blog section.
Company News
Things get exciting around here! Keep up with the latest news at Sunco.
Case Studies
Learn from our clients how a well-designed and supported business communication system can transform your business!
FAQs
Have a question regarding VoIP or Cloud hosting? Check out our FAQs for quick and easy access to information on a variety of communication-related topics.
Absolutely! Sunco can conduct a full review of your existing system and recommend options to integrate new elements or replace your system to enhance functionality and efficiency.
Yes! Sunco is an all-in-one provider for all your phone system and wireless internet needs, which means you can offer extended care residents access to your existing system. Not only is this a revenue-generating opportunity, but it also simplifies installation and ongoing maintenance. No need to juggle multiple providers. Sunco becomes your single-point of contact!
From auto attendant to call centre functionality, there are many options available to help enhance service. Sunco can conduct a full review of your existing system and recommend features to improve efficiency and patient care.
By using outbound call centre solutions to manage appointment bookings, such as automated appointment confirmation by voice or text, patients have the flexibility to easily confirm appointments or connect with reception to reschedule.
The answer to this question is that it depends! If you are interested in a simple solution that will help you meet phone compliance standards in the most cost-effective way; a five-button phone with room service and concierge abilities, or a state-of-the-art VoIP phoneset, we’ve got you covered! Sunco carries a range of different guest room phone models from various manufacturers — including Mitel, Bittel, Telematrix, Teledex, Scitec and Inn-Phone — and we can help you choose the best option based on your budget and specific needs.
The brand standards of multiple large hotels and cruise lines — including Hilton, Marriott, Holiday Inn, Super 8 and Royal Caribbean — recognize our communication partner Mitel as a preferred provider. A pioneer of phone technologies, Mitel has been operating in the hospitality sector for over 30 years and their products represent the gold-standard for hotel communication systems.
Sunco can absolutely help you to deliver an exceptional wired and wireless Internet service for your guests. Our experience in this sector means we have preferred access to all of the major Internet service providers and are able to negotiate the best possible price on your behalf. We would love to put our expertise to work and champion your needs. Get in touch to see how we can help!
Yes -our managed service customers are considered ‘front of the line’ and receive priority service over non-contract customers on regular service calls.
Yes, phone technology is extremely reliable. But like any other piece of advanced technological equipment, it can go down unexpectedly. One of our Managed Services packages acts like an insurance policy or an extended warranty and guarantees that phones will be replaced right away at no extra cost. For a fixed monthly investment, you can minimize risk to your business and ensure you’ll never be non-operational due to a phone system breakdown. Ask us for details!
There are lots of ways that your paging system can contribute to a comfortable, more effective working environment. Here are a few ideas:
- You can integrate it with a time clock and broadcast break notifications.
- You can use it to play background music.
- You can use it to create white noise for increased privacy in an office setting.
- You can integrate it with your phone system so you can hear your office phone ringing no matter where you are on the premises.
There are two easy solutions to this common problem.
- We can integrate your phone network so the ring comes over the paging system.
- We can increase your mobility and flexibility by setting you up with a wireless phone.
Our free telephone bill audit can help with that. At Sunco, we like to say that “you understand your business and we understand ours.” Our business is communications, so we understand confusing industry jargon and can decipher complicated contracts. We’ll translate your bill into language you can understand so you know exactly what you’re signed up for. Quite often our bill audits uncover unnecessary costs, and many companies have been able to reallocate these savings.
In addition to quality control, call recording and time tracking provides seamless documentation of conversations which can be used for reporting and to track billable hours. You can even record calls with a secure watermark, which guarantees the accuracy of the digital recording. Digital voice call recordings can also be linked to your CRM software to ensure client records are comprehensive and complete.
Absolutely! Sunco is here to help coordinate your move and ensure a smooth transition. Setting up in a new location is a great opportunity to review your current system and identify opportunities for system optimization. Contacting us approximately 2-3 months prior to your move date will give us plenty of time to customize, coordinate and execute a successful move plan for your small business. If you are considering switching to a fibre optic connection, you’ll need at least six months lead time. For more information about the advantages of fibre optic connections, read our blog post The Future is Fibre. Need a telecommunications moving checklist? Check out our blog post Telecommunications Moving Checklist.
VoIP stands for Voice Over Internet Protocol and refers (unsurprisingly) to voice and data communication transferred over the Internet. An on-premise VoIP means that the hardware and servers needed to support your communication network live on-site, at your place of business. Cloud-based VoIP is hosted by a 3rd party provider. This can be a great solution for professional offices because there is no need for licensing, hardware or specialized staff. At Sunco, whether you choose a Cloud-based or an on-premise solution, you get the same great features.
Yes! This can be as simple as adding a direct line, using a local phone number for that area, and integrating it with your current system. Incoming calls are then easily directed to a single, centralized reception location, which can be anywhere. Combine that with the proper collaboration tools and your business will see immediate benefits in efficiency and productivity.
Unified messaging (UM) is a service that ultimately makes many different types of electronic messaging and communication (email, SMS, fax, voicemail, videos, document-sharing, etc.) available within a single interface, and accessible from a variety of devices, such as a desktop, laptop, mobile phone or tablet. It’s just one of the incredible features available with both our on-premise solutions and Voice for Business.
Yes. We have options to include all of the features you need. We can provision direct lines on a traditional telephone system using ISDN-PRI or thru SIP.
Absolutely! Sunco is here to help coordinate your move and ensure a smooth transition. Setting up in a new location is a great opportunity to review your current system and identify opportunities for system optimization. Contacting us approximately 2-3 months prior to your move date will give us plenty of time to customize, coordinate and execute a successful move plan for your small business. If you are considering switching to a fibre optic connection, you’ll need at least six months lead time. For more information about the advantages of fibre optic connections, read our blog post The Future is Fibre. Need a telecommunications moving checklist? Check out our blog post Telecommunications Moving Checklist.
It’s as easy as picking the phone and features you need, and plugging into our Cloud-based network. Sunco is here to help with every step of the process, from communication design to installation, training, and support. Ready to get started? Request a quote now.
An auto renewal is a clause in almost every telecom contract that renews your contract automatically, possibly with little to no notice. Since network services become less expensive over time, you should be able to get more bandwidth and functionality for less money every time your contract comes up for renewal. But with auto renewal, you lose the chance to negotiate better terms or take advantage of savings.
No. The bill audit service is provided free of charge with no obligation to buy or pay for additional services from Sunco. As a local, family run business, each one of our customers is important to us and we aim to build long-term partnerships. Often our bill audits uncover unnecessary costs and some companies choose to use these savings to upgrade their systems or take advantage of other Sunco services.
Innovative telecom and IT solutions tailored for your needs.