Tell Us About Your Property
We'll send your personalized assessment results directly to your inbox.
Tell us about the size and scope of your operation. The right phone system depends heavily on how many rooms you manage and whether you run multiple locations.
Question 1
How many guest rooms does your property have?
Why This MattersClose to 60% of hotel IT budgets are devoted to maintaining existing systems — leaving little budget for new investment. Knowing your property size helps us identify the most cost-effective path forward. (Hospitality Technology, 2025)
Question 2
How many locations or properties do you operate?
Why This MattersMulti-property operations benefit significantly from centralized cloud systems — allowing one management portal, shared configurations, and unified reporting across all sites without deploying separate hardware at each location.
Question 3
How would you describe your current phone system?
Why This MattersMitel MiVoice Connect reached end-of-life in December 2025 — the last security patch has already been issued. Hotels on legacy systems face increasing security exposure and dwindling parts availability. (Phonewire.com, 2025)
Your internet infrastructure plays a significant role in which solution fits best. Cloud systems rely on a stable connection — on-premise systems can operate independently of the internet.
Question 4
How reliable is your property's internet connection?
Why This MattersCloud phone systems require stable broadband. Hotels in remote or rural areas — or those with unreliable connectivity — typically achieve better call reliability and survivability with an on-premise system that operates independently of internet uptime.
Question 5
What type of phone line connection do you currently use?
Why This MattersPRI/T1 circuits — common in older hotels — can cost $400–$800 per month or more. Transitioning to SIP trunking or a cloud system can significantly reduce that ongoing expense while opening up modern features. (Phonewire.com, 2025)
Question 6
If your internet went down, how critical would it be to keep phones working?
Why This MattersCommunication outages cost businesses an average of $427 per minute in lost productivity and revenue. For hotels, a phone system outage during check-in or peak hours can mean immediate, measurable losses — and frustrated guests who won't return. (Ponemon Institute, via Atlassian)
Major hotel brands are actively mandating technology upgrades through franchise agreements and Property Improvement Plans. Your phone system is increasingly tied to brand compliance — and non-compliance carries real financial and contractual consequences.
Question 7
Has your brand or franchisor issued technology requirements or a Property Improvement Plan (PIP) that includes communications or PMS system upgrades?
Why This MattersBrands are using PIPs to accelerate cloud transitions. Hilton is migrating 7,000+ properties to HotelKey cloud PMS by 2027. Marriott and Hyatt are actively shifting from Oracle on-premise to Opera Cloud. IHG named cloud-based PMS as its standard for new builds. PIP non-compliance can result in monetary penalties, brand score impacts, and — in serious cases — flag removal. Source: Hospitality Investor, 2024 Year in Hotel Tech
Question 8
Does your property's phone system comply with Kari's Law (direct 911 dialing without a prefix) and RAY BAUM's Act (location data transmitted with 911 calls)?
Why This MattersKari's Law compliance has been federally mandated in the US since 2020 — requiring that any phone on a hotel system can dial 911 directly without a prefix or access code. Properties still running pre-2018 PBX hardware are frequently non-compliant. Non-compliance is a legal liability, and cloud VoIP systems are designed from the ground up to meet these standards. Sunco validates 911 compliance on every hospitality installation. Source: FCC — Kari's Law and RAY BAUM's Act
Question 9
Is your current phone system's integration with your Property Management System (PMS) at the level required by your brand's operating standards?
Why This MattersPMS-phone integration is a baseline brand standard for most flags. According to HotelTechReport's 2026 PMS Impact Study, 89% of hoteliers report their PMS saves their team 2–10+ hours per week — but only when it's properly connected to communications. Manual workarounds between front desk and phones create service failures and are not compliant with modern brand operating standards. Source: HotelTechReport, 2025–2026
How your team works day-to-day shapes which system fits best. Cloud and on-premise solutions have different operational footprints — particularly around staffing and feature requirements.
Question 10
Do you have IT staff on-site or a dedicated IT resource to manage your phone system?
Why This MattersOn-premise systems typically require someone on-site — or on-call — to handle maintenance, configuration changes, and troubleshooting. Cloud systems shift that responsibility to the provider, reducing reliance on in-house technical expertise.
Question 11
How important is it for staff to take and manage calls on mobile devices across the property?
Why This Matters79% of customers who switch providers cite poor communication as the primary reason. In hospitality, that often means a staff member who couldn't be reached, or a guest request that fell through the cracks. Mobile-enabled systems dramatically reduce those gaps. (Frost & Sullivan)
Question 12
Are you interested in AI-powered features to help manage guest requests and reduce front-desk workload?
Why This Matters58% of hotel guests believe AI can improve their stay — and hotels deploying AI-powered guest interaction tools report a 15% higher guest satisfaction score on average. Cloud-based systems are the primary delivery platform for these capabilities. (HotelTechReport, 2025)
Question 13
Do you need to manage communications across multiple properties from a single, centralized system?
Why This MattersCloud-based hospitality phone systems can be centralized to serve multiple properties simultaneously while maintaining local survivability at each site — giving multi-property operators a single portal for configuration, reporting, and call routing across all locations. (Mitel)
Understanding how you prefer to invest in technology — and where your property is headed — helps us point you toward the solution that delivers the best long-term value.
Question 14
What is your preference for how you invest in technology?
Why This MattersCloud phone systems typically run $15–$40 per user per month with minimal upfront cost. On-premise systems often require $500–$1,000+ per user upfront, amortized over a 5–7 year lifecycle. Neither is inherently better — the right choice depends on your cash flow and operational model. (Mitel, 2024)
Question 15
Are you planning to expand or add new properties in the next 3 years?
Why This MattersBusinesses using unified communications platforms report productivity gains of 20% or more. Cloud systems scale with growth — adding a new location typically means a configuration change, not a new hardware deployment or capital project. (IDC)
Ready to See Your Recommendation?
Answer all 15 questions above to reveal your personalized phone system recommendation and book a consultation with Sunco.
Your Phone System Assessment
Cloud Indicators
On-Premise Indicators
Key Findings from Your Assessment
These factors drove your recommendation.
Assessment Breakdown by Section
Industry Trends Shaping Your Decision
The hospitality communications landscape is shifting fast. These validated data points explain why.
Mitel End-of-Life
Mitel filed for Chapter 11 bankruptcy in March 2025 and ended security patches for MiVoice Connect in December 2025. Properties running legacy Mitel systems are now operating without security updates — increasing vulnerability and making a transition path urgent.
Source: Phonewire.com, 2025
Brand Cloud Mandates
Hilton is migrating 7,000+ properties to HotelKey cloud PMS by 2027. Marriott and Hyatt are actively shifting from Oracle on-premise to Opera Cloud. IHG named cloud-based PMS as the standard for new builds in the US and Canada. PIP costs have risen 30%+ above pre-COVID levels — delaying action costs more each year.
Guest Satisfaction at Stake
According to JD Power's 2025 North America Hotel Guest Satisfaction Index, guest satisfaction drops by 217 points when communication problems occur. Phone reliability — wake-up calls, front desk response, room service — is one of the seven core dimensions tracked. Brand score tiers and franchise renewal terms are affected.
Source: JD Power, 2025 NAGSI Study
PMS Drives Revenue — When Connected
HotelTechReport's 2025 research shows 89% of hoteliers save 2–10+ hours per week through PMS automation, and 91% say their PMS directly drives revenue growth. These benefits depend on tight integration between systems — including your phone platform.
Kari's Law — Legal Compliance
Kari's Law (effective 2020) requires that any multi-line telephone system — including hotel PBX — allows users to dial 911 directly without a prefix. RAY BAUM's Act adds the requirement to transmit dispatchable location data with 911 calls. Many older on-premise systems are non-compliant and expose properties to legal liability.