 Sunco Communication and Installation Ltd. Hospitality Phone System Assessment Prepared for Kananaskis Ridge Lodge |
Hello Alison Fournier, Thank you for completing the Sunco Hospitality Phone System Assessment. Your personalized results are below. Assessment completed: August 24, 2026 |
Your Score A system at the property fits of the indicators point to your current model | A system at the property fits |
| | System Fit A system at the property fits Enough indicators point to call processing on site that a hosted platform would be worked around rather than used |
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HOW THIS SCORE WAS CALCULATED This assessment does not score your property. It reads 20 indicators and reports which of two phone systems suits it — one hosted in the cloud, or one with the call processing at the property. There is no grade, and the bands are not good and bad: a 400-room resort with its own technical staff and a 60-room highway property are different buildings, not better and worse ones. Each answer counts 0 to 3 toward a system on the property, so the 60 available points measure how strongly the property leans rather than how well it is doing. The band boundaries — above 85% of the available points, above 50%, and below it — are Sunco’s own division of that scale. Unlike the readiness assessments in this family, which take their boundaries from the ISO/IEC 33020:2019 achievement scale — ISO being the International Organization for Standardization and IEC the International Electrotechnical Commission — there is no published scale for platform fit, and borrowing one would lend this an authority it does not have. Under each question is a note explaining what that answer decides between the two models. Most of this assessment is guidance rather than compliance, because no regulator has an opinion about how many rooms you have or how your ownership prefers to fund technology. Two questions are different. Business continuity is measured against ISO 22301:2019, which asks an organization to determine the period it can tolerate being without an activity rather than assume it. And emergency calling is cited on both sides of the border, because a Canadian hotel is often subject to both: Telecom Decision 2022-265 of the Canadian Radio-television and Telecommunications Commission (CRTC) adopts BEST PRACTICES — dialling 9-1-1 without a prefix, location detail to building, floor, section or room, and notification to on-site or off-site personnel — which the Commission encourages rather than mandates; while in the United States the same three things are law under Kari’s Law and section 506 of RAY BAUM’s Act, at 47 C.F.R. Part 9, Subpart F, for systems installed after 16 February 2020. A United States brand standard frequently imports the American requirement into a Canadian property. The previous version of this assessment scored a property whose system cannot dial 9-1-1 without a prefix as a good fit for cloud. It was the most serious defect found in any of these seven assessments, and the question has been re-cast onto something the property can act on: who keeps room-level location accurate as rooms are renovated and renumbered. Answer options are shown in a fixed order rather than shuffled, because the order runs from the simplest case to the most demanding and that order is information. Five areas of four questions each means a single answer moves a quarter of that area, so read an area as direction rather than precision. This assessment reports which kind of phone system suits the property — it does not certify compliance with any standard, and it is not legal advice. |
Section Breakdown | Section | Aligned | Risk Level | | Your Property | 50% | A system at the property fits | | Connectivity & Network | 33% | A system at the property fits | | Brand Standards & Emergency Calling | 33% | A system at the property fits | | Operations & Staff | 50% | A system at the property fits | | Budget & Growth | 42% | A system at the property fits |
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AT A GLANCE 0 point to hosted | 17 could go either way | 3 point to on-site |
Every answer you gave, sorted by which way it points. Areas appear strongest-first within each. |
POINTS TO HOSTED · 0 What points to a hosted system Nothing in this property’s profile points to a hosted system, which is unusual and worth reading the list below carefully for. |
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MIXED · 17 What could go either way These lean toward keeping the system at the property without settling anything on their own. Each names what to check or ask before it becomes decisive. |
| Connectivity & Network | 3 of 4 · 33% aligned |
| How reliable is your property’s internet connection? | Slightly toward on-site |
Your answer: Mostly reliable — occasional short outages A hosted platform inherits whatever the connection does, including the outages nobody logged. This is the single most important question in the assessment for a property considering hosted voice, and the honest answer is usually available: ask the provider for the outage history on the circuit for the last twelve months. How Sunco closes this Occasional short outages are survivable for hosted voice if something moves the calls while they happen. Without that, each one is a period where guests cannot reach the desk and the desk cannot reach anyone. |
How the two models differ · Whose failure becomes your outage A hosted platform inherits whatever the connection does, including the outages nobody logged. Call processing on the property keeps the phones working through a connection failure, which is a different kind of event in a hotel than in an office. Ask your provider for the outage history on the circuit before deciding this one. |
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| If the internet went down, how critical is it that the phones keep working? | Toward on-site |
Your answer: Critical — the phones must work through an internet outage In a hotel this is not only a business continuity question. Guests use the room phone to reach the front desk and, in an emergency, to reach 9-1-1 — so a phone system that stops when the internet stops has a different consequence here than in an office. Both models can be built to survive it, and neither does by default. How Sunco closes this This is achievable on either model and by more than one route: a second connection, cellular failover, or call processing that lives at the property. They differ substantially in cost, so the question worth settling is whether every extension needs to survive or only the front desk and the emergency path. |
ISO 22301:2019 — Business continuity management systems · Determining the tolerable period of disruption, then building to it The standard asks an organization to determine the period it can tolerate being without an activity and then to build and exercise a response that meets it. For a hotel switchboard that period is usually short, and it is worth stating deliberately rather than discovering during an outage. |
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| Does your guest wi-fi share the same internet connection as your phones and back-office systems? | Toward on-site |
Your answer: Yes — everything shares one connection Hotels are one of the few businesses that hand their internet connection to hundreds of strangers. Guest traffic is unpredictable by design, and if voice shares the connection with it and nothing decides the priority, the calls degrade at exactly the times the property is busiest. That is a configuration question rather than a platform question — but it decides whether a hosted platform will work here. How Sunco closes this One shared connection means a full house is also your busiest network moment, and voice is the first thing to show it. Separating guest traffic and prioritising voice is the work to do before any hosted platform is judged. |
How the two models differ · Whether voice can be protected from your guests Hotels hand their internet connection to hundreds of strangers by design. Where guest traffic and voice share one connection and nothing decides the priority, calls degrade exactly when the property is fullest. On a network you control this is a configuration change; it is also the single cheapest thing that decides whether hosted voice works here. |
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| Connectivity & Network: The connection decides more about a hosted platform’s success than the platform does. |
| Brand Standards & Emergency Calling | 3 of 4 · 33% aligned |
| If a guest dialled 9-1-1 from room 412 tonight, who would keep that room-level location accurate as rooms are renovated and renumbered? | Slightly toward on-site |
Your answer: Our vendor updates it when we remember to ask Read the question carefully: it is not whether the system CAN report a room, it is who keeps that information true over time. Room numbers change, floors get renovated, extensions get moved, and a location database that was accurate at installation quietly stops being accurate. That maintenance is the part that decides which model suits a property, because a hotel without technical staff needs somebody else to own it. The safety facts themselves apply to both models and to every answer below: in Canada the CRTC recommends direct dialling with no prefix, location down to floor and room, and a notification to on-site personnel; in the United States all three are law. How Sunco closes this Updating on request means the data is accurate until the first renovation nobody reported. A standing process — the same change order that renumbers a room updates the location record — is the fix, and it costs nothing but a step in an existing checklist. |
Canadian Radio-television and Telecommunications Commission — Telecom Decision CRTC 2022-265, and, in the United States, Kari’s Law and RAY BAUM’s Act (47 C.F.R. Part 9, Subpart F) · Direct dialling without a prefix · location to building, floor, section or room · notification to on-site personnel CRTC 2022-265 adopts these as BEST PRACTICES and encourages their adoption — they are not mandatory in Canada. In the United States they are: Kari’s Law requires direct 9-1-1 dialling and on-site notification, and RAY BAUM’s Act section 506 requires a dispatchable location including room and floor, for systems installed after 16 February 2020. A US-flagged brand standard often imports the American rule, and a chain with sister properties across the border is usually already meeting it. Whichever platform you choose, this is configurable — and it is worth testing rather than assuming. |
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| Does your phone system connect to your property management system — and does the integration do what your operation needs? | Toward on-site |
Your answer: No — the integration is a consistent weak point The property management integration is what makes a phone system a hotel phone system: check-in and check-out enabling and disabling the room phone, wake-up calls, message waiting lights, room status from the handset, and call charges posting to the folio. Both models support it, through integrations certified per property management vendor — so the practical question is which of them is certified for YOUR system, not which model is better. How Sunco closes this A weak integration is the most common reason hotels change phone systems, and the most common reason they are disappointed afterwards. Get the certification confirmed for your exact property management system and version before signing anything. |
How the two models differ · Which integrations you can keep Property-management integration is what makes a phone system a hotel phone system — check-in enabling the room phone, wake-up calls, message waiting, charges posting to the folio. Both models support it through certifications that differ vendor by vendor, so the question is which is certified for YOUR system and version, not which model is better. |
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| Does your brand or your insurer restrict which communications vendors or platforms you may use? | Toward on-site |
Your answer: No restrictions that we are aware of Approved-vendor lists are common in flagged properties and they are usually discovered late — after a platform has been chosen and sometimes after it has been bought. They can also cut the other way: a list that includes only hosted providers effectively makes the decision, and a list built around a specific property management integration narrows it to one or two options. How Sunco closes this An open field means the decision is entirely yours, which is the position this assessment is most useful in. It is worth confirming rather than assuming if the property is flagged. |
How the two models differ · How much of the field is actually open to you Approved-vendor lists are common in flagged properties and usually discovered late. They can decide this for you in either direction: a list of hosted providers effectively makes the choice, and one built around systems installed at the property removes it. |
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| Brand Standards & Emergency Calling: Brand standards narrow the field; emergency calling has to be right whichever part of the field you end up in. |
| Budget & Growth | 3 of 4 · 42% aligned |
| How does the ownership prefer to invest in technology? | Toward on-site |
Your answer: We prefer capital purchases where the payback is clear A hosted platform is a monthly operating cost with little upfront. A system on the property is usually a capital purchase with a lower running cost afterwards, and it can also be taken as a managed subscription — so the preference narrows the field less than it appears to. Where it genuinely matters is ownership structure: a management company operating under a short agreement rarely wants to capitalise equipment it may not operate in five years. How Sunco closes this A clear payback case usually favours owning the platform, provided the holding period is long enough — which is the next question, and the one that decides it. |
How the two models differ · Asset or subscription — and who holds it A hosted platform is a monthly operating cost with little upfront. A platform on the property is usually a capital purchase with a lower running cost afterwards, and can also be taken as a managed subscription. Ownership structure matters here: a management company on a short agreement rarely wants to capitalise equipment it may not operate in five years. |
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| How old is the phone equipment currently installed at the property? | Slightly toward on-site |
Your answer: We are not sure how old it is or whether it is still supported Equipment age decides how much of this decision is already made. Past the vendor’s end-of-support date there are no fixes and often no handsets, which turns a planned replacement into an unplanned one at the worst possible moment. This is the cheapest thing on the assessment to establish and the most commonly unknown. How Sunco closes this Find the model number on the equipment and look up its support status. Ten minutes, and the answer either reorders this entire assessment or takes the pressure off it. |
How the two models differ · Whether the timing is still yours Past the vendor’s end-of-support date there are no fixes and often no handsets, which turns a planned replacement into an unplanned one. The date is published and findable in minutes, and it is the difference between a budget line and an emergency. |
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| Are you planning to add or renovate properties in the next three years? | Slightly toward on-site |
Your answer: Likely — we expect to add or reflag a property Growth changes which model is cheaper, because it changes what "adding" means. On a hosted platform a new property is a configuration and a set of handsets. With equipment at each property it is a procurement, a cabling survey and an installation — which is not automatically worse, but it has a lead time that a growth decision has to plan around. How Sunco closes this Even a likely addition is worth pricing into the comparison now: ask both suppliers what adding a property would cost and how long it would take, and put the answers side by side. |
How the two models differ · What adding a property actually means On a hosted platform a new property is a configuration and a set of handsets. With equipment at each property it is a procurement, a cabling survey and an installation — not automatically worse, but with a lead time a growth decision has to plan around. |
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| Budget & Growth: The comparison that matters is over the years you actually keep a system, on the same feature list. |
| Your Property | 4 of 4 · 50% aligned |
| How many guest rooms does your property have? | Toward on-site |
Your answer: 151 to 300 rooms Room count drives the number of extensions, the size of the licence, and how much a renovation costs in phone terms. Smaller properties are usually cheaper to run on a hosted platform, because the monthly fee scales with what they actually use. Larger ones reach the point where owning the platform costs less over its life — and where a system on the property, with its own survivability, becomes easier to justify. How Sunco closes this At this size the per-extension arithmetic starts to favour owning the platform over a five-year life, and the survivability question gets sharper: more rooms means more guests who cannot reach the front desk when something goes wrong. Neither point is decisive on its own. |
How the two models differ · How the arithmetic changes with scale Room count sets the extension count, the licence size and what a renovation costs in phone terms. A hosted platform bills for what is in use, which suits a smaller property; owning the platform costs less over its life at larger counts, and brings the survivability a big property usually wants. Neither is a rule — it is arithmetic, and it is worth doing on your real number. |
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| How many properties do you operate? | Slightly toward on-site |
Your answer: Two or three properties One system serving several properties is where hosted platforms are strongest: shared numbering, one directory, one place to change things, and transfers between properties that do not go out to the public network. Doing the same thing with equipment at each site means either linking the sites or running each one separately, and both cost more to administer. How Sunco closes this Two or three properties is enough for central administration to be worth having and not enough for it to be forced. The question worth asking is whether the properties need to behave as one business to a guest who calls — shared reservations, transfers, one number. |
How the two models differ · One administration point, or several One platform serving several properties gives you shared numbering, one directory, one place to change things and transfers that never leave the system. Equipment at each property means each is administered separately or linked together, which costs more to run and grows with each site. |
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| How would you describe the phone system you have now? | Toward on-site |
Your answer: A legacy on-premise system more than ten years old What you have now decides how much of this is a replacement and how much is a migration. A system past its vendor support is a decision that has already been made for you — the only question left is which direction. A newer system on the property is an asset with life left in it, and the honest answer may be to keep it and revisit in three years. How Sunco closes this A system past ten years is usually past vendor support, which means no fixes and no new handsets. It also usually means the knowledge of how it is configured sits with one person. Either model is a step forward; what decides it is the rest of this assessment. |
How the two models differ · How much of the decision is already made A system past its vendor support has decided the timing for you — the only question left is the direction. Recent equipment on the property is an asset with life in it, and the honest answer may be to keep it and revisit in three years. |
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| How much does your staffing change between your busiest and quietest months? | Slightly toward on-site |
Your answer: Noticeably — we add a meaningful number of seasonal staff Hospitality is one of the few industries where the number of people needing a phone can double and halve within a year, and the two models handle that differently. A hosted platform bills for what is in use, so seasonal staff cost nothing in the off months. A platform on the property is sized for the peak and paid for whether the rooms are full or not — which is not automatically worse, because a peak-sized system does not charge more when the season arrives. How Sunco closes this A predictable seasonal increase is worth quoting both ways: a hosted platform priced at your average against a platform on site priced at your peak. The difference is usually smaller than either supplier suggests. |
How the two models differ · Who carries the cost of the quiet months A hosted platform bills for what is in use, so seasonal staff cost nothing out of season. A platform on the property is sized for the peak and paid for year-round — which also means it does not charge more when the season arrives. Hospitality swings harder than almost any sector, and the swing is rarely priced into a comparison. |
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| Your Property: Size, site count and the age of what you have now decide more of this than any feature list. |
| Operations & Staff | 4 of 4 · 50% aligned |
| Do you have technical staff on site, or a dedicated resource who looks after the phone system? | Slightly toward on-site |
Your answer: No dedicated resource, but our maintenance team handles small things This question predicts more about how a phone system will actually perform than any feature comparison. A platform on the property needs somebody who can reach it, restart it, and keep its records current. A hosted platform moves that work to the provider, which is a real advantage for a property whose maintenance team is already stretched — and a real loss of control for a property with good technical staff. How Sunco closes this A maintenance team that can restart equipment covers the simplest failures and nothing else. Worth being clear about which side of that line the phone system sits on, because the answer decides how a Saturday night failure ends. |
How the two models differ · Whether control is useful to you or only theoretical A platform on the property gives you control of upgrades, integration and configuration — worth exactly as much as the hours somebody has to exercise it. A hosted platform moves that work to the provider, which is an advantage for a stretched maintenance team and a loss of control for a property with good technical staff. |
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| How important is it for staff to take and manage calls on mobile devices around the property? | Slightly toward on-site |
Your answer: Useful — it would help several departments Hotel staff do not sit at desks. Housekeeping, maintenance, food and beverage and management spend the day moving, and the traditional answer — a two-way radio and a handset at a station — leaves the caller waiting for somebody to walk back. Extending the phone system to a mobile device is standard on hosted platforms and available on newer systems at the property, usually as an added component. How Sunco closes this Worth naming which departments before pricing it: mobility licensed for everyone is a different number from mobility for housekeeping and maintenance, and the second is usually where the value is. |
How the two models differ · Whether the system follows your staff Hotel staff do not sit at desks. Extending the phone system to a mobile device is standard on hosted platforms and available on newer systems at the property, usually as an added component — so this is a cost and timing difference rather than a capability one. |
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| Would automated handling of routine guest requests reduce pressure on your front desk? | Toward on-site |
Your answer: Possibly later — it is not what we are solving now The routine calls a front desk takes — checkout time, wi-fi password, restaurant hours, an extra towel — are the ones that interrupt the guest standing in front of the desk. Automating some of them is genuinely useful where staffing is tight, and it is delivered almost exclusively on hosted platforms today. It is also oversold: the value is in the three or four calls that repeat all day, not in replacing the front desk. How Sunco closes this Deferring is straightforward on a hosted platform and harder on a system at the property, which is worth knowing rather than deciding on now. |
How the two models differ · Where the newer capabilities appear first Automating the calls that repeat all day — checkout time, wi-fi password, restaurant hours — is delivered almost entirely on hosted platforms today. It is also oversold: the value is in three or four call types, not in replacing the front desk. |
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| Do you need to manage communications across several properties from one place? | Toward on-site |
Your answer: Somewhat — it would be convenient Central management is where the two models differ most for a group. One platform serving several properties means one directory, one set of routing rules, one place to make a change and one bill. Equipment at each property means each one is administered separately, or linked together — which is possible and adds cost and complexity that grows with each site. How Sunco closes this A convenience rather than a requirement leaves the decision to the other sections, which is a clean position to be in. |
How the two models differ · One system or several, and who administers them Central management is where the models differ most for a group: one directory and one place to make a change, against equipment at each property administered separately or linked together at a cost that grows with each site. |
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| Operations & Staff: What your team can run matters more than what a platform can do. |
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POINTS TO A SYSTEM AT THE PROPERTY · 3 What points to a system in the building These are the requirements a hosted system meets with an add-on, a workaround, or not at all. They are the strongest indicators in this property’s profile. |
| Connectivity & Network | 1 of 4 · 33% aligned |
| What kind of phone line connection does the property use today? |
Your answer: Traditional dedicated lines The line type tells you what a change would actually involve. Traditional dedicated lines are reliable and expensive, and they are the thing a hosted platform replaces. Internet-based trunks are already most of the way to a hosted model and can usually be kept whichever direction you go. How Sunco closes this Dedicated lines are the most reliable and the most expensive option, and they are also the hardest to change quickly. Keeping them alongside a new platform is possible and is sometimes the right transitional answer for a property that cannot risk the cutover. |
How the two models differ · What a change would actually involve Traditional dedicated lines are reliable, expensive and slow to change — they are what a hosted platform replaces. Internet-based trunks are most of the way to a hosted model already and can usually be kept whichever direction you go. The answer changes the lead time more than the price. |
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| Connectivity & Network: The connection decides more about a hosted platform’s success than the platform does. |
| Brand Standards & Emergency Calling | 1 of 4 · 33% aligned |
| Has your brand or franchisor issued technology requirements — a property improvement plan or similar — that cover communications? |
Your answer: No — we are independent, or current on all brand technology standards A brand requirement with a date attached changes the question from whether to change to how fast you can. That usually favours whichever model deploys quickest, which in hospitality is normally a hosted platform: no equipment to procure, no room-by-room cabling survey, and a cutover measured in days. A requirement with no date, or none at all, leaves the field open. How Sunco closes this No external deadline means the timing is yours, which favours doing the arithmetic properly and choosing on total cost over the life of the system rather than on speed of deployment. |
How the two models differ · How much time you have to choose A brand requirement with a date attached favours whichever model deploys fastest — normally a hosted platform, with no equipment to procure and no cabling survey. A requirement with no date leaves the field open, which usually means choosing on total cost over the life of the system instead. |
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| Brand Standards & Emergency Calling: Brand standards narrow the field; emergency calling has to be right whichever part of the field you end up in. |
| Budget & Growth | 1 of 4 · 42% aligned |
| How long does the property typically keep a phone system before replacing it? |
Your answer: Ten years or more — we run systems until they are truly finished Holding period is the single largest variable in this comparison and the one most often left out of it. Over one to three years a monthly model is almost always cheaper. Over seven to ten — which is normal in hospitality — a purchased platform usually costs less in total, because a subscription does not stop when a purchase would have finished paying for itself. Neither is a trick; they are different shapes of the same spend. How Sunco closes this A long holding period is the strongest cost argument for owning the platform. The counterweight is support: check that whatever you buy will still receive software updates in year eight, because the last system probably did not. |
How the two models differ · The variable that decides the arithmetic Over one to three years a monthly model is almost always cheaper. Over seven to ten — normal in hospitality — a purchased platform usually costs less in total, because a subscription does not stop when a purchase would have finished paying for itself. |
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| Budget & Growth: The comparison that matters is over the years you actually keep a system, on the same feature list. |
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⚡ Quick Wins — Act On These Now | | Ask whoever manages your network whether guest wi-fi is separated from your operational systems, and whether anything prioritises voice when the connection is busy. It is the most likely explanation for any call quality problem you already have, and the answer is the same whichever system you choose. Typically half an hour. |
| | Ask your brand contact for the current approved-vendor list for communications, and the date it was last revised. One email, and it can remove options from your shortlist before you spend time on them. Typically one email. |
| | List every manual workaround your front desk performs because the phone system and the property management system do not talk properly. That list is the specification any replacement has to meet, and it is more useful than any feature comparison. Typically an hour. |
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Assessment Framework & Standards Alignment This assessment is about which kind of phone system suits the property — mostly guidance rather than compliance. These are the published sources behind the parts that are not. CRTC 2022-265 Best practices for multi-line telephone systems and 9-1-1, Canada Dial 9-1-1 without a prefix or code where technically feasible; make the specific location available including building, floor, section or room; and notify on-site or off-site personnel with who called, when, and from where. The Commission ENCOURAGES these — in Canada they are best practices, not requirements. | KARI’S LAW & RAY BAUM’S ACT 47 C.F.R. Part 9, Subpart F — United States The same three things, as law: direct 9-1-1 dialling with no prefix and notification to a central point on or off site under Kari’s Law, and a dispatchable location including room and floor under section 506 of RAY BAUM’s Act, for systems installed after 16 February 2020. A United States brand standard often imports this into a Canadian property. | ISO 22301:2019 Business continuity management systems Determining the period the property can tolerate being without an activity, then building and exercising a response that meets it. For a hotel switchboard that period is usually short, and it is worth stating deliberately. | the International Telecommunication Union (ITU)-T G.114 One-way transmission time, International Telecommunication Union Below 150 milliseconds one way for essentially transparent speech, 400 milliseconds as the general planning limit — the one testable threshold in a subject full of assertions about call quality. | CRTC MARKET REPORT 2026 Canadian Telecommunications Market Report, data year 2024 More than 96% of Canadians can reach the universal service objective of 50 Mbps down and 10 Mbps up. Availability is rarely what constrains a hosted platform at a hotel; what the connection does when the property is full usually is. |
This assessment reports which kind of phone system suits the property and explains what each answer decides. It does not certify compliance with any standard and it is not legal advice. On emergency calling in particular: the Canadian best practices and the United States requirements differ in force, both are cited, and a property subject to a United States brand standard should confirm which applies to it. |
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Sunco’s Recommendation A system at the property fits: Enough indicators point to call processing on site that a hosted platform would be worked around rather than used. |
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Research Sources and Methodology Every figure and framework reference in this report is listed below with a link to the original source, so you can verify any of it yourself. Canadian Radio-television and Telecommunications Commission — Telecom Decision CRTC 2022-265 — consensus report ESRE0074b of the CRTC Interconnection Steering Committee Emergency Services Working Group Best practices for multi-line telephone systems and 9-1-1, adopted from consensus report ESRE0074b of the CRTC Interconnection Steering Committee Emergency Services Working Group: dialling 9-1-1 without requiring any prefix or code should be implemented as part of provisioning the service where technically feasible; the specific accurate location of the caller should be available, including building name or number, floor, section or room number; and when someone dials 9-1-1 from a multi-line telephone system, notifications should be issued to on-site or off-site personnel including who called, when they called and from where. The Commission ENCOURAGES adoption — these are best practices, not mandatory requirements in Canada. Tier 1 source · Canada · verified 2026-08-24 |
Federal Communications Commission — Multi-line Telephone Systems — Kari’s Law and RAY BAUM’s Act 911 Direct Dialing, Notification, and Dispatchable Location Requirements In the United States the same three things are law. Kari’s Law requires multi-line telephone systems to be pre-configured for direct dialling of 911 without a prefix, and to notify a central location on site or off site where someone is likely to see or hear the notification. RAY BAUM’s Act section 506 requires a dispatchable location to be conveyed with a 911 call, including the street address plus additional information such as room number and floor number. Both are implemented at 47 C.F.R. Part 9, Subpart F, and apply to systems manufactured, imported, offered for sale or lease, sold, leased or installed after 16 February 2020. Tier 1 source · United States · verified 2026-08-24 |
ISO — ISO 22301:2019 — Security and resilience, Business continuity management systems, Requirements Requirements for a business continuity management system — determining the tolerable period of disruption for an activity, then planning, exercising and maintaining a response to it. ISO records the standard as under systematic review. Tier 1 source · International · verified 2026-08-24 |
International Telecommunication Union — Recommendation ITU-T G.114 (05/2003) — One-way transmission time One-way mouth-to-ear delay below 150 ms gives essentially transparent interactivity for speech; 400 ms is the recommended upper limit for general network planning. Tier 1 source · International · verified 2026-08-24 |
Canadian Radio-television and Telecommunications Commission — Canadian Telecommunications Market Report 2026 More than 96% of Canadians have access to Internet at the universal service objective level — 50 Mbps download, 10 Mbps upload, with the option of unlimited data. Data year 2024; a population figure, as the report tracks business and home fixed Internet together. Tier 1 source · Canada · verified 2026-08-24 |
Statistics Canada — Survey of Digital Technology and Internet Use, 2023 Cloud computing was the most commonly used information and communications technology among Canadian businesses in 2023, at 48%, up from 45% in 2021. 28% of businesses offered employees the option to telework. Tier 1 source · Canada · verified 2026-08-24 |
Statistics are reproduced as published by the sources above and were verified on the dates shown. Regulatory positions reflect the law in force at the time of verification and may change. This assessment surfaces readiness gaps and does not certify compliance with any standard; consult qualified counsel regarding your specific obligations. |
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